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Iowa State University Clerk III in Ames, Iowa

Position Information:

Position Title:Clerk III

Job Group:Merit

Required Minimum Qualifications:• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Preferred Qualifications:Experience working in a higher education environmentCustomer service experienceExperience providing administrative support to multiple staffExperience with technical/computer systems and data entryAbility to be autonomous, to take initiative, and to be self-motivated.

Job Description:

Under general supervision, performs and coordinates clerical work such as examining and evaluating data according to established guidelines requiring a knowledge of both assigned and related work areas. Duties may involve the use of personal computers, computer terminals, and a variety of software and/or conventional office equipment. May provide functional supervision.

Characteristic Duties and Responsibilities

• Examines, evaluates and verifies documents such as reports, purchase orders, payrolls, invoices, checks and vouchers, or student files for completeness and accuracy, determining conformity to established guidelines or policies, and personally follows up on discrepancies and resolves problems.

• Maintains appropriate files.

• Reviews inquiries and provides information regarding policies and procedures requiring knowledge of both assigned and related work areas.

• Prepares, compiles, and maintains records; calculates estimates or billings; and monitors, verifies, and reconciles departmental statements.

• Recognizes and resolves problems.

• May prepare cash reports and cash register edits.

• Integrates information and may run routine queries to generate or produce reports.

• Assigns, coordinates and reviews the work of other clerical personnel for conformance to established guidelines.

• Composes correspondence in response to routine inquiries frequently without instruction or review.

• Initiates and processes standardized forms related to area of assignment.

Knowledge, Skills, and Abilities

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.

• Knowledge of institutional and unit policies, processes and forms.

• Knowledge of proper format, grammar, spelling, punctuation and capitalization.

• Skill in utilizing computer software packages and online systems.

• Skill in operating office equipment.

• Ability to communicate effectively with staff, students, and the public.

• Ability to follow oral and written instructions and apply institutional and other policies accurately.

• Ability to gather, evaluate, and display data in appropriate format and keep accurate records.

• Ability to exercise functional supervision over employees.

• Ability to organize and prioritize multiple tasks.

This a 6-month term position.

Appointment Type:Regular with Term Appointment (Fixed Term)

Proposed End Date or Length of Term:February 28, 2022

Number of Months Employed Per Year:06 Month Work Period

Time Type:Full time

Pay Grade:8

Application Instructions:

Apply for this position by clicking on “Apply” and completing the Merit Employment Application. Please be prepared to enter details about your education and work history. If you have questions regarding the application process, please email or call 515-294-4800 or Toll Free: 1-877-477-7485.

Original Posting Date: July 21, 2021

Posting Close Date:August 1, 2021

Job Requisition Number:R5646

Iowa State University ( is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities ( AAU ), and ranked by U.S. News and World Report as one of the top public universities in the nation. More than 30,000 students are enrolled and are served by over 6,200 faculty and staff.

Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community ( .

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email .

If you have questions about the application process please email or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .

General ISU compensation information can be found here: