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Iowa State University CRM Administrator in Ames, Iowa

Position Information:

Position Title:CRM Administrator

Job Group:Professional & Scientific

Required Minimum Qualifications:High school diploma or equivalent and 3 years of related experience

Preferred Qualifications:Administrative level use of a Customer Relationship Management (CRM) system, student information systems, or other sales/territory management software.Experience working with a CRM system in higher education.Experience in and knowledge of, the student recruitment process.Experience in creating and maintaining communication campaigns.Experience in customer service or training support situations.Experience in business process development.

Job Description:

Reporting through the Office of the Senior Vice President and Provost, the Office of Admissions fulfills Iowa State’s land grant mission by attracting, recruiting, orienting, and enrolling a diverse group of new undergraduate students to meet the university’s enrollment targets. The Office of Admissions is seeking qualified applicants for a Customer Relationship Management (CRM) Administrator position to participate in the configuration, including system upgrades and customization requests, of our current CRM, Salesforce, specifically focusing on continuing students.

The CRM Administrator is a crucial member of the CRM team. Working in close collaboration with the other CRM Administrators, this position will assist in building, developing and managing all aspects of Salesforce, with focus on continuing students. This position will work closely with a motivated, skilled team of admissions professionals in a highly innovative environment. This position also requires close collaboration with Enrollment Management, academic colleges, Iowa State’s technology teams and programs serving students at Iowa State. The CRM Administrator will assist in the development of CRM strategy, help develop complex communication flows through multiple channels, and otherwise maximize the potential of the CRM, including the expansion of Salesforce to assist in current student engagement, event management, travel planning, communication flow tracking, reporting, etc. This position will also be a key collaborator with staff and faculty tasked with outreach to continuing students at the college or program level, assisting in group and individual training, as well as reviewing and confirming communication flows and events with strict adherence to required time lines.

The ideal candidate will be technically-minded with the ability to work in collaboration with campus technology professionals, detail-oriented, a collaborator and innovator, enjoy solving communication and outreach problems with technology, and be able to maintain composure and a good sense of humor under regular tight deadlines and occasional high-stress projects. This position is a unique opportunity to develop a CRM from the early stages of its implementation, ensuring all stakeholders’ needs are fulfilled, in an office that is professional, supportive and values innovation.

The successful candidate will be a team player focused on supporting the needs of the admissions team; and versatile, with the ability to balance a variety of projects and prioritize short and long term goals, while meeting various deadlines. Strong and effective written and oral communication and interpersonal skills are essential to communicate with a wide variety of internal and external constituents. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethics.

This incumbent must be willing to travel occasionally, and have the ability to work early mornings, late evenings, weekend hours and extended hours as necessary throughout the year.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS809

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Original Posting Date:April 7, 2021

Posting Close Date:April 18, 2021

Job Requisition Number:R4604

Iowa State University (http://www.iastate.edu/) is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. More than 30,000 students are enrolled and are served by over 6,200 faculty and staff.

Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community (http://www.diversity.iastate.edu/principles-of-community) .

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu.

If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found here:https://www.hr.iastate.edu/careers/compensation

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