Hy-Vee Food Stores Seafood Manager - Full Time in Ames, Iowa

Job Title: Seafood Manager FLSA: Non-Exempt

Department: Seafood Revision Date: 11/2016

General Function:

Presents the freshest and best quality product at a competitive retail price to customers, trains employees, writes work schedules, displays merchandise and manages the department to company guidelines and expectations.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Store Director; Managers of Store Operations, Perishables and GM; Assistant Managers of Store Operations, Perishables and GM; Assistant Managers

Direct Reports: Assistant Seafood Manager, Seafood Clerks

Primary Duties and Responsibilities:

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous and efficient service to customers and sets a good example.

  • Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

  • Makes an effort to learn customers’ names and to address them by name whenever possible.

  • Assists customers by:

  • Escorting them to the products for which they’re looking.

  • Securing products that are out of reach.

  • Loading or unloading heavy items.

  • Making note of and passing along customer suggestions or requests.

  • Performing other tasks in every way possible to enhance the shopping experience.

  • Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.

  • Trains, supervises, disciplines and evaluates all department employees.

  • Determines weekly work schedule and establishes a daily work plan for the department.

  • Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.

  • Communicates with employees regarding sales and ideas.

  • Handles and satisfies customer issues.

  • Figures retail pricing and ensures correct pricing.

  • Analyzes weekly and monthly sales and trends, prepares ad projections and write ads.

  • Plans displays, promotions and determines pre-orders.

  • Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.

  • Understands and troubleshoots equipment and ensures maintenance is performed.

  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Conducts inventory of the department.

  • Ensures pricing is competitive in the market area.

  • Attends meetings and seminars.

  • Fills displays, checks in delivered merchandise and works in the sales area.

  • Performs departmental duties as needed.

  • Assists in other areas of store as needed.

  • Performs other job related duties and special projects as required.

Supervisory Responsibilities:

Instructs, assigns, reviews and plans work of others. Maintains standards, coordinates activities and allocates personnel. Has the authority to recommend employee transfer, discharge and salary increases.

Education and Experience:

High School or equivalent experience, food safety training. Over three years up to five years of similar or related work experience.

Physical Requirements:

  • Must be physically able to exert up to 100-pounds of force (energy exerted) occasionally; exert up to 50-pounds of force frequently and exert up to 10-pounds of force constantly to move objects.

  • Visual requirements include vision from less than 20-inches to more than 20-feet with or without correction, depth perception, color vision (ability to identify and distinguish colors) and field of vision.

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

  • Ability to do arithmetic calculations involving fractions, decimals and percentages.

  • Possess the ability to compose original correspondence; follow technical manuals and have increased contact with people.

Working Conditions:

This position is exposed daily to dirt, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals/solvents and electrical shock. This is a fast paced work environment.

Equipment Used to Perform Job:

Knives, slicers, steamers, pallet jack, scales, computer, phone, tumbler, wrapping machine, tenderizers, Computer, Telexon ordering unit and C.A.R.S. reordering system.

Confidentiality:

Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets and warehouse pricing.

Financial Responsibility:

Responsible company assets including equipment and merchandise.

Contacts:

Has daily contact with customers, suppliers/vendors and the general public. Has contact with Federal/State Governmental or Regulatory Agencies twice a year.