National Express Customer Service Representative in Ankeny, Iowa

Description

Getting students to school safely, on time and ready to learn.

Septran Bus is one of the leading student transportation companies in the Midwest (IL & MN). Septran is also part of a much larger family along with Durham School Services, Petermann, Stock Transportation, The Provider, TransExpress, Safeway and Smith Bus, who come together as National Express LLC (NELLC) . NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking a Customer Service Representative for our Customer Service Center (CSC) in Ankeny, Iowa .

Responsibilities:

  • Responsible for acting as a liaison between customers and the company. Assist with complaints, route changes, errors, account questions, cancellations, and other queries.

  • Resolve customer complaints via phone, email, or mail.

  • Use telephones to reach out to customers and verify information.

  • Greet customers warmly and ascertain problem or reason for calling.

  • Log issues in to online issue tracking software.

  • Advise on company information.

  • Work with Customer Service Manager to ensure proper customer service is being delivered.

  • Compile reports on overall customer satisfaction.

Qualifications

  • High School graduate or equivalent

  • Customer service experience required

  • Excellent oral communication skills to respond and present professionally to callers and visitors.

  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.

  • Strong inter personal skills and excellent written and oral communication skills required

  • Critical thinking and problem-solving skills are also required

  • Excellent oral and written communication skills with excellent interpersonal skills

  • Computer literacy, preferably in word processing and spreadsheets,

  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks

  • Bilingual English/Spanish a plus

Key Words : Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk, Customer Service

National Express LLC is an Equal Opportunity Employer

For more information please visit http://www.septranbus.com at http://www.septranbus.com/ or http://www.nellc.com at http://www.nellc.com/ .

Job: Operations Field

Primary Location: United States-Iowa-Ankeny-Ankeny (w/ Saydel)

Work Locations Ankeny (w/ Saydel) (3028_Ankeny (w/ Saydel))2017 SE Oak Dr.C/O DURHAM 3028Ankeny, 50021

Organization United States Bus

Schedule Full-time

Employee Status Regular

Job Level Individual Contributor

Job Shift Day Job

Travel No

Req ID: 185088