Baker Group Service Contract Sales Manager in Ankeny, Iowa
Baker Group, the Midwest’s leading provider of critical building infrastructure systems, is expanding the team. Headquartered in Ankeny, Iowa with over 675 employees, Baker Group is the recognized leader in Mechanical, HVAC, Plumbing, Piping, Sheet Metal, Electrical, Automation, Access Control, Security Cameras, Parking Revenue Control and Fire Alarm design and construction of highly technical, special-use buildings such as; hospitals, educational facilities, corporate office buildings, data centers, industrial facilities, and research laboratories. Please visit our website at www.thebakergroup.com to learn more about our company and other open positions we may have available.
Oversee Service Contract sales initiatives and delivery of service to our customers. Participate in the overall delivery of service by working with the team to develop and maintain operational best practices for productivity, efficiencies, and overall customer satisfaction for service business unit. Maintain and grow the “Customer for Life” concept for existing and new customers.
What we are proud to offer you:
Flexible Spending Account
Long Term Disability
Short Term Disability
Employee Assistance Program
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned.Manage Service Business Unit Service Contract Sales activity, sales cycles, and Account Executives
Sell and manage your own list of Service Contract clients as well as help assign new opportunities to other Account Executives
Manage Account Executives: including targeting customers or markets, sales training, tracking, and closing profitable service work
Help estimate and provide solutions for customer service needs
Meet with clients at various stages of sales cycle
Promote Baker Group to potential and existing customers
Participate in higher level of cross-sells with bigger clients
Work with Account Executives in effort to review service contract quotes for hours and delivery
Schedule and run routine Service Contract Sales meetings including creating Agenda and training plan
Support Business Unit Leader in day-to-day operations
Develop successful relationships with internal and external customers and take advantage of opportunities to market Baker Group’s products and services
Build on relationships that effectively promote Baker Group interests with customers, owners, prime contractors, subcontractors, and architects/engineers etc.
Promote goals for customer retention and overall quality of service delivery
Create sales objectives and measurements with Account Executives
Promote Baker Group through participation in sales with Account Executives, developing relationships with customers and other professionals in our construction community
Understand customer systems to determine needs to provide scope of work necessary
Work to improve productivity, efficiencies, and quality service delivery
Review in-house procedures and processes for best practice to guide team to create best practices
Help find and create additional service offerings to grow Baker Group business
Ensure each contract achieves expected gross profit level
Ensure contractual obligations are met and quality of work is sufficient standard
Review all service work orders (spot or preventative) of all skill sets to verify work is done timely
Follow up on any delinquent open WO and rectify with other business units
Develop and implement customer satisfaction feedback
Meet with customers to understand needs and our fulfillment of service to them
Understand accounting software to manage service delivery and management tools
MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
Bachelor degree or higher
3 to 5 years of experience selling Preventive Maintenance Service Contract
CERTIFICATES, LICENSES, REGISTRATIONS
MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
Customer service and communication skills
Solid understanding of economics and natural curiosity of clients’ business models
Able to multi-task
At any given time, may be exposed to:
Normal office conditions
Baker Group offers a competitive compensation, excellent benefits, and a positive work environment. Wage is dependent on experience.
Baker Group is an Affirmative Action and Equal Opportunity Employer.
All positions are contingent upon successfully completing a drug test.