CONVERGINT TECHNOLOGIES, LLC Service Specialist - Security in ANKENY, Iowa

Service Specialist - SecurityLocation, IA (On-Premises)Primary OfficeDes Moines201 SE Shurfine DriveSuite 6Ankeny, IA 50021United StatesDurationFull TimeDesired EducationAssociatesDesired Experience3-5 YearsWhat you'll need to succeed:3-5 years of electro-mechanical experienceField service experience, banking industry experience a plusExcellent customer serviceStrong verbal and written communicationAbility to problem-solveAttention to detail and follow-throughOrganizational skillsClean driving record, background reports and drug screenings requiredResponsibilitiesAt Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business and community and creates a positive work environment.We seek experienced electro-mechanical field service technicians to troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV's, Access Control, pneumatic drive-ups, vaults and deposit boxes.Responsibilities include:Prioritizing and completing all service calls and preventive maintenance dailyCommunicating service schedules and outcomes with customers in a timely mannerEscalating issues and reassigning service calls as neededReporting service resolutions clearly and timelyOrganizing and updating technical documentation and best practices regularlyMaintaining a high-level of industry knowledge through training and certificationsSkillsWho You Are:A True Business Partner- You will serve as the primary customer contactA Relationship Builder-You will be responsible for building lasting relationships with our customers and vendor partnersA Leader of Time Management-You will prioritize your service calls daily to ensure a high-level of customer serviceA Self-Starter-You take initiative to deliver exceptional service and solutionsA Seller-You sell our company culture and our unique solutionsOtherWhy Convergint?Work with purpose-join us in creating a positive work environment, help us promote fun & laughter on a daily basis and maintain a balanced life!Convergint is "Making a Daily Difference!"- be a part of a culture based on values and beliefs that express our responsibility to our customers, our colleagues and our communitiesHealth and Wellness: Medical, Dental, Vision, Disability, Life, FSA, HSA (Employer Contribution) Employee Assistance Program, TeleDoc Services, Wellness Program***LOCATION Des Moines, IA***Salary - Based on experience ($45k-55K)Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace. Employment is contingent upon successful completion of background investigation and pre-employment drug screen. All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.