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WSP-Parsons Brinckerhoff TMC OperatorI (ID# 46625) in Ankeny, Iowa

TMC Operator I (ID# 46625) Ankeny, IA

Category: Operations

Job Type: Full Time

Minimum Experience: 2 Required Education: High School Diploma

Job Description

At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

WSP is currently initiating a search for a TMC Operator for our Ankeny, Iowa office.

TMC Operator Trainee/TMC Operator I will need to function in a trainee role for a minimum of three months, maximum of six months, and must pass a core competency evaluation before they can progress to a TMC operator I. At hire, a TMC operator trainee is expected to have a basic familiarity with the region’s roadways, good written and oral communication skills, and shall understand basic data analytic applications (e. g. databases & spreadsheets).

Duties and Responsibilities:

  • Monitor the status of the Iowa DOT statwide transportation network and provide detailed written and verbal reports to the appropriate departmental personnel and partners.

  • Process and consolidate information received from multiple sources into clearly documented log entries.

  • Facilitate coordination between other government agencies and municipal partners during incidents and emergency activations.

  • Compose, record and post information to the department’s Automated Transportation Management System (ATMS).

  • Ensure the TMC’s readiness as a coordination center during emergencies.

  • Basic understanding of counties and roadways throughout Iowa

  • Dispatch Highway Helper and perform agency coordination.

Job Requirements

Minimum Qualifications:

  • High School Diploma or GED

  • Minimun of 2+ years of related work experience

  • Ability to actively listen and obtain critical information provided by callers

  • Ability to multi-task and remain calm during high pressure situations

  • Ability to clearly communicate both verbally and written

  • Ability to work alone with minimal supervision

  • Ability to professionally interact with all levels of management

  • Must have an aptitude for providing excellent customer service

  • Proficiency with multiple computer systems, including but not limited to; Microsoft Windows, Microsoft Office 365, Microsoft Office Suite (Word, Excel, Access, and various GIS and web-based information systems

  • Willingness to respond during weather emergencies and ability to work overtime when the need arises.

  • Pass a Drug Screening plus Iowa DOT Driver License and Criminal Background Check


WSP USA is the U.S. operating company of one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the transportation, buildings, energy, water and environment sectors. With nearly 9,500 people in 150 offices across the U.S., we partner with our clients to help communities prosper.

WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be a key piece in our meeting client objectives, goals and challenges. Are you ready to get started?

As a federal contractor and recipient of federal funds, WSP USA is a drug free workplace and Equal Opportunity Employer - Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status

The selected candidate must be authorized to work in the United States.

WSP USA Inc., WSP USA Buildings Inc., and WSP USA Services Inc. (collectively "WSP USA") is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status