Hy-Vee Food Stores Gift Basket Clerk - Part Time in Atlantic, Iowa

Job Title: Gift Basket Clerk FLSA: Non-Exempt

Department: Produce Revision Date: 09/2015

General Function

Provides prompt, efficient and friendly customer service. Creates basic designs of gift baskets using a template as a guide and products from within the store. Assists customers with placing orders and completes the paperwork. Assists the customers with placing customized orders.

Reporting Relations

Accountable and Reports to: Store Director, Managers GM, Perishables, and Store Operations, Assistant Managers, Produce Manager, Assistant Produce Manager

Direct Reports: None

Primary Duties and Responsibilities

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

  • Makes an effort to learn customers’ names and to address them by name whenever possible.

  • Assists customers by:

  • escorting them to the products they’re looking for

  • securing products that are out of reach

  • loading or unloading heavy items

  • making note of and passing along customer suggestions or requests

  • performing other tasks in every way possible to enhance the shopping experience.

  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.

  • Assists customers with placing orders over the phone or in person and completes the paperwork involved with a gift basket order.

  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

  • Prepares, finishes, and replenishes gift baskets as necessary.

  • Thinks creatively and in abstract ways to create baskets that are appealing to the customer’s eye.

  • Uses suggestive selling to create solutions to customer’s needs.

Secondary Duties and Responsibilities

  • Delivers orders as needed.

  • Assists in other areas of store as needed.

  • Performs other job related duties and special projects as required.

Education and Experience

Less than High School or six months or less of similar or related work experience.

Physical Requirements

  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.

  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

  • Must have the ability to think creatively.

Working Conditions

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to dirt, noise, equipment movement hazards, chemicals/solvents, electrical shock, and dampness.

Equipment Used to Perform Job

Multiple sizes of gift baskets, pricing gun, shrink wrap, heat gun, scissors, knives, register system, and telephone.

Contacts

Has daily contact with the general public and customers, weekly contact with suppliers/vendors.

Confidentiality

Maintains confidentiality on orders placed (including who sent, who received, order, and c