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AMAZON.COM SERVICES INC IT Support Engineer II in Bondurant, Iowa

About OpsTech ITless thanbr>Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nglobal IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to themless thanbr>less thanbr>About The Roleless thanbr>As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manager large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.less thanbr>less thanbr>What Do We Offer?less thanbr>Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there's more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.less thanbr>less thanbr>Responsibilities include, but are not limited toless thanbr>* Troubleshooting difficult IT problems without SOPsless thanbr>* Planning and coordinating CMs and CM templates.less thanbr>* Collaborating with internal teams or vendors to execute projects.less thanbr>* Leading continuous improvement efforts.less thanbr>* Auditing the quality of work performed and provide constructive feedback when necessary.less thanbr>* Automating manual tasks; create/improve small tools that help make team operations more efficient.less thanbr>* Serving as the first point of escalation.less thanbr>* Participating in hiring, training and development of others.less thanbr>* Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.less thanbr>* Traveling up to 25% of the time.less thanb>Basic Qualificationsless than/b>less thanbr>* High school or equivalent diplomaless thanbr>* 4+ years of hands on IT systems or relevant experience in a commercial production environmentless thanbr>* 4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)less thanbr>* 4+ years of experience troubleshooting skills in a multi-user high availability environmentless thanbr>* 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IPless thanbr>* 4+ years of experience in PC repair, troubleshooting, deployment, and liquidationless thanbr>* 3+ years IT experience with client, server, and network service deliveryless thanbr>* Has obtained two of the following certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsless thanbr>Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit