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Ryder System Operations Management Trainee - Fleet Management in Cedar Falls, Iowa

Current Employees:

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Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. at https://ryder.com/job-applicant-privacy-policy

You are the driving force behind our company.

Start your career with Ryder today!

At Ryder, our most important competitive advantage is our people. As an Operations Management Trainee, you’ll be part of a dynamic team, equipped to succeed, and empowered to develop your career. During training you will acquire proven industry knowledge, skills and resources to develop your operations, management & leadership expertise. The Operations Management Trainee will complete an 18-24 month program where you will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental. The more you put into the structured training program, the more you’ll get out of it.

For 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

*Great Place to Learn, Gain Experience, and Grow*

At Ryder, we offer outstanding incentives:

· Generous Paid Time Off!

· Excellent Benefits!

· Free job training and development!

· Career advancement strategies that will help you secure your future!

We are a fortune 500 company with 800+ locations and 36,000 employees across the US! Employee satisfaction is part of our culture.

Apply today and see why a job with Ryder is what you’ve been looking for.

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Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Essential Functions

  • Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction

  • Coordinate with the rental department to ensure maximum utilization without compromising lease customers

  • Partner with Sales staff on customer calls for new business and increased customer satisfaction

  • Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead

  • Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction

  • Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility

Additional Responsibilities

  • Relocation within the business unit at the conclusion of the training program is required

  • Performs other duties as assigned.

Skills and Abilities

  • Detail oriented with excellent follow-up practices

  • Strong verbal and written communication skills

  • Instills commitment to organizational goals

  • Capable of multi-tasking, highly organized, with excellent time management skillsAble to prioritize work

  • Flexibility to operate and self-driven to excel in a fast-paced environment

  • Strong mechanical skills

  • Effective interpersonal skillsExcellent influencing skills

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

  • Ability to work independently and as a member of a team

Qualifications

  • Bachelor's degree required Related field

  • Five (5) years or more 2-5 years experienced in customer service with issues resolution preferred

  • Five (5) years or more Prior leadership experience preferred

Travel

DOT Regulated

None

Job Category

Operations and Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. at https://ryder.com/job-applicant-privacy-policy

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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