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Toyota Automotive Claims Specialist in Cedar Rapids, Iowa

Title: Automotive Claims Specialist Location: US-IA-Cedar Rapids-Cedar Rapids Other Locations:

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

Who we’re looking for

Toyota’s Insurance Service Department is looking for a passionate and highly-motivated Automotive Claims Specialist.

The primary responsibility of this role is to communicate with dealers, customers, field staff, lien holders, inspectors, and alternate repair facilities from our customer service center.

Reporting to the Insurance Services Manager, the person in this role will support the Insurance Service department's objective for the contractual administration of all Toyota Motor Insurance products including: Vehicle Service Agreements, Certified Warranties, Guaranteed Auto Protection, Prepaid Maintenance, and Excess Wear and Use.

What you’ll be doing

  • Verifies the actual cause and extent of mechanical failure and determines if the mechanical failure meets coverage guidelines.

  • Acts as the primary contact for claims involving a mechanical inspection and/or technical analysis.

  • Analyzes mechanical evidence to ensure recommended repairs are justified.

  • Negotiates claim settlements in a fiscally responsible manner based on the mechanical evidence, references industry standard manuals/software for part pricing/labor times, balances customer/dealer expectations with TMIS’ contractual responsibility and ensures dealership/customer satisfaction.

  • Promotes brand loyalty while educating customers on the features, functions, and benefits of insurance products.

  • Handles customer, dealer, and field staff inquiries regarding insurance product coverage.

  • Remains current with automotive technology (manufacturer repair procedures, automotive system/component operations, recalls, TSBs, SSCs for all makes/models). May participate in ASE training and certification. Participates in internal technical training.

What you bring

  • High school diploma/GED.

  • Excellent verbal and written communication skills.

  • Good interpersonal skills.

  • Ability to be a self-starter and an independent work.

  • Team oriented and results driven nature.

  • Strong organizational skills and attention to details.

  • High learning agility.

Added bonus if you have

  • Mechanical and/or automotive knowledge and experience.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  • A work environment built on teamwork, flexibility and respect

  • Professional growth and development programs to help advance your career, as well as tuition reimbursement

  • Vehicle purchase & lease programs

  • Comprehensive health care and wellness plans for your entire family

  • Flextime and virtual work options (if applicable)

  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

  • Paid holidays and paid time off

  • Referral services related to prenatal services, adoption, child care, schools and more

  • Flexible spending accounts

  • Relocation assistance (if applicable)

What you should know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

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