Work in Iowa Jobs

cisco contact center implementation engineer.

• cedar rapids , iowa

• posted february 14, 2024

job details

summary

• $79,000 - $93,000 per year

• permanent

• bachelor degree

• category computer and mathematical occupations

• reference1042128

job details

job summary:

The contact center implementation engineer will coordinate with business leaders to identify their required workflows. You will be responsible for designing, implementing and supporting those workflows in a Cisco Enterprise Contact Center. Develops systems specifications, technical implementation plans, and coordinate complex installation projects with clients and vendors without supervision. Provides support and continued development of a call center infrastructure supporting current industry standards, business requirements and defined Service Level Agreements (SLAs).

• Two of experience supporting and implementing telecommunication solutions ? Able to define, communicate, and lead others in the implementation of a business driven telephony strategy

• Experience with Unified Cisco Contact Center Enterprise, Customer Voice Portal

(CVP), ICM Call Flow creation, Finesse Gadget development, Enterprise Chat and Email

(ECE), Cisco UCM/Unity and SQL skills

• Able to develop technical processes in alignment with business and industry best practices

location: Peoria, Illinois

job type: Permanent

salary: $79,000 - 93,000 per year

work hours: 8am to 5pm

education: Bachelors

responsibilities:

• Organized professional who is able to prioritize and deliver multiple concurrent projects/tasks

• Functions well in a team environment and is equally successful functioning independently

• Provides technical leadership for the team

• Manages time effectively and meets deadlines

• Able to communicate effectively with all levels of the organization

• Consistently exercises sound judgment in alignment with business and technical best practices

qualifications:

• Experience level: Experienced

• Minimum 4 years of experience

• Education: Bachelors

skills:

• Cisco

• Cisco UCM/Unity

• Unified Cisco Contact Center

• SIP

• PBXEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.