Work in Iowa Disability Jobs

Job Information

ITC HOLDINGS CORP. Director, Customer and Business Solutions - 500092 in CEDAR RAPIDS, Iowa

Works with business unit lead and stakeholder relations team to provide customers with support within a defined geographic region and in alignment with the companys strategic plan. Responsibilities include: a) building relationships with stakeholders in the regional footprint; b) identifying, investigating and securing transmission development opportunities, including new transmission products and services, new transmission projects, strategic business alliances and asset acquisition opportunities; and c) engaging in efforts, working with other company resources, to influence rules and processes to support the development of new transmission products, services and projects by the company for customers, including state legislative and regulatory bodies and Regional Transmission Organizations (RTOs).ESSENTIAL DUTIES and RESPONSIBILITIESDevelops the Business Unit's customer solutions strategy as it relates to the company's overall strategic plan.Leads coordinated efforts within a defined geographic region to provide business support to customers and stakeholders through the development of new electric transmission infrastructure and other customer solutions services and products.Evaluates new customer support services, products and partnership opportunities; develops detailed business plans for new services, products and partnerships. Leads negotiations for new transmission services, products and project opportunities including business structures, key parameters, terms and conditions and high-level due diligence.Ensures the Business Unit establishes and maintains effective relationships with external and internal stakeholders by proactively communicating through one-on-one meetings, routine phone calls, responding to special requests and monitoring stakeholders' industries for changing needs.Facilitates the process of responding to customer transmission system needs and ensures the Company's response to these transmission needs is complete and meets the timing requirements of the customer.Represents the company as spokesperson and liaison at meetings with various stakeholders and supports advocacy efforts; prepares presentation material dependent on audience and messages to be delivered. Establishes and maintains a highly customer focused company perspective and manages resources to meet and exceed customer satisfaction.Monitors, participates and actively represents the company on strategic committees and work groups advancing stakeholder and partnership relationships.Engages in efforts, in coordination with other company resources within the region, to ensure rules, processes and stakeholders support and enable new service and product development and construction of needed electric transmission infrastructure by the company, including rules, processes and stakeholders at the local, state and regional transmission organization levels.Provides strategic counsel and leadership to the business unit president; when required, participates on behalf of the corporation and/or business unit president in external events and meetings. Communicates with cross-functional groups within the company to ensure customer support objectives and the support roles of those groups are clearly understood.Plans, organizes and facilitates research and analyses of industry trends and emerging issues in the assigned regions and their impact on customers, in cooperation with other functional areas. Manages the Stakeholder Relations team, develops employee goals and measures performance toward those goals.Cultivates and supports general business operations including managing partnership agreements, facilitating action items stemming from partner agreements and negotiations and coordinates responses to partners and stakeholders resulting from construction and operating activities.Ensures the Stakeholder Relations team establishes and maintains effective relationships with external and internal stakeholders by proactively communicating through one-on-one mee