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Hibu Inc. End User Computing Support Engineer I in Cedar Rapids, Iowa

Description

The End User Support Engineer I is responsible for providing End user Support Services to colleagues. The holder of this role will be part of a team ensuring end to end support services are delivered to a high quality

Primary Responsibilities:

  • Responsible for delivery of high-quality end-user support services to staff across all locations.

  • Responsible for providing all desktop operating system support, both Windows PC & Apple Mac

  • Responsible for providing support of desktop software, including standard and modified applications

  • Responsible for working with third party service providers to ensure end to end support is maintained as required

  • Responsible for providing end user support of cloud-based services, eg Office365.

  • Working to ensure that company SLAs are met for support to staff

  • Responsible for completing new hire and term requests within the SLA

  • Responsible for building all new laptop and desktops builds

  • Working with other licensing teams to ensure only fully licensed software is deployed and to ensure license records are maintained

  • Liaising with other EUS teams and the wider technology teams where necessary for major incident support

  • Follow all departmental processes

  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization

  • Create & Update documentation

  • Travel to remote sites as required

  • Participate in the extended hours shift rotation, including weekends

Competencies:

  • Experience with support position within a large enterprise organization.

  • Microsoft Windows, MAC OS, Standard range of desktop applications, Cloud Solutions, Active Directory, including Group Policy, Mobile devices – iOS, Anti-Virus Systems, Software distribution systems, End User Collaboration systems, - email, video conferencing etc.

  • Knowledge of SCCM and software distribution tools.

  • Knowledge of basic networking including troubleshooting DNS / DHCP issues.

  • Knowledge of basic office telephony systems.

  • Ability to work with attention to detail, delivering service that is right first time.

  • Proven experience working in fast-paced, technology led environment.

  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization.

Qualifications

Experience

Preferred

  • 1 year: • 1-2 years of experience as part of an end user support team.
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