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Wells Fargo Equipment Finance Account Services Representative in Cedar Rapids, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

Wells Fargo Commercial Banking delivers a comprehensive suite of products and industry expertise to serve the diverse financial needs of companies with annual sales typically ranging from $5 million to $2 billion. As a leader in serving commercial customers, Wells Fargo offers financial services including credit and treasury management solutions as well as specialized expertise across industries including Technology, Food, Beverage & Agribusiness, Investor Real Estate and Government.

The Equipment Finance Account Services Representative is responsible for responding to inquiries from internal and external customers regarding Equipment Finance lease and loan transactions. Duties include: Calculation of moderate to complex buyout requests, handling difficult problems for customers by communicating with other departments and leveraging resources to resolve issues. Handling the customer from inception to resolution with limited assistance from management. Performs administration of titles and other general information.

Call Center Hours are 7 am - 6 pm and shift may vary based on business need.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 1+ year of business experience, administrative support experience, or a combination of both demonstrated through work or military experience

Desired Qualifications

  • Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions

  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Strong attention to detail and accuracy skills

  • Excellent verbal, written, and interpersonal communication skills

  • Effective organizational, multi tasking, and prioritizing skills

  • 1+ year of customer service experience

  • 1+ year of financial services experience

  • Ability to troubleshoot common computer problems

  • Ability to work effectively in a team environment

  • Solid decision making skills

Other Desired Qualifications

  • Call center experience

Street Address

MN-Minneapolis: 600 S 4th St - Minneapolis, MN

IA-Des Moines: 800 Walnut St - Des Moines, IA

IA-Cedar Rapids: 1010 Thomas Edison Boulevard - Cedar Rapids, IA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Company: Wells Fargo

Req Number: 5556725-1

Updated: 2020-11-24 22:48:45.902 UTC

Location: Cedar Rapids,IA

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