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Job Information

Robert Half International Help Desk Analyst I in CEDAR RAPIDS, Iowa


Principal Accountabilities:

Provide technical support via phone and email for STRATACACHE hardware/software products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow through to resolution or escalate if no resolution can be found.

Document all technical inquires and customer reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended.

Analyze problems and develop solutions to meet customer needs.

Additional job duties as assigned.

Basic & Preferred Qualifications:

High School Diploma required; Bachelor’s Degree in Computer Science, Computer Engineering or similar discipline preferred.

Minimum of 2 years of technical support experience required.

Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.

Ability to handle problems of a diverse scope where analysis of data requires evaluation of identifiable factors.

Knowledge of IP based networks and technologies.

Knowledge of Linux and Windows operating systems, file system structure and troubleshooting techniques.

Must be able to work autonomously as well as with a team


Technical Support, IP Network, Linux, Windows OS, Basic Network Troubleshooting

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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