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UnityPoint Health IT Technical Support Representative - 12:30P - 9P Monday - Friday in Cedar Rapids, Iowa

This position is for the Monday - Friday; 12:30pm - 9pm shift.

Training will be M-F 8am- 4:30pm for the first couple of months.

As a member of the IT Service Center team, the Technical Support Representative is responsible for first-line IT support for all UnityPoint Health regions. This position works closely with UnityPoint Health employees to understand and resolve their IT technical service needs and/or communicate the service need to 2nd level support or management when further troubleshooting is required.

Customer Service

  • Works collaboratively with other UnityPoint Health IT team members to assist in problem resolution and optimal application functionality.

  • Builds team morale by creating and maintaining effective working relationships while communicating openly, honestly and professionally with co-workers.

  • Provides phone coverage for essential business needs identified by management.

Technical Support

  • Provides front line technical phone support for system applications and hardware when our customer’s service needs arise.

  • Facilitates communication around outages when needed.

  • Utilizes problem tracking tool to notate issues and sufficient resources to assist users as needed

Quality Improvement

  • Assist co-workers with ongoing training needs on new system functions, hardware/software, and workflow.

  • Updates department knowledgebase and processes/procedures as needed

  • Identify areas where further solutions, training or communication is required to better serve our customer base.


  • Minimum two year degree in computer science or equivalent work experience accepted only if previous experience applies to the position.

  • Four year degree in Computer Science, Information Technology or similar education preferred.


  • Minimum two years of experience in call center, technology field, or healthcare industry.

  • Knowledge of healthcare industry systems. Understands computer system functionality, limitations, and architecture of supported applications preferred.


  • Working knowledge of various hardware devices and operating systems.

  • General knowledge of Microsoft products.

  • Communicates effectively both verbally and non-verbally.

  • Aptitude to multitask with multiple systems while effectively communicating with customer.

  • Excellent typing and notation skills

Requisition ID: 2021-86754

Street: 3851 River Ridge Dr NE

Name: 9010 Administration

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

Scheduled Hours/Shift: 12:30P - 9P Monday - Friday

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