Transamerica Operational Support Systems Analyst in Cedar Rapids, Iowa

Job FamilyOperations-Support Systems

Job Description SummaryServes as a liaison between technology and operations business departments supporting project initiatives and system issue resolution. Performs analysis to identify business requirements for systems solutions and business processes. Coordinates and conducts user acceptance testing that ensures the reliability, accuracy and functionality of system changes and/or enhancements. Responsible for supporting multiple products and systemsJob Description

Responsibilities

  • Assists in documenting and analyzing requirements, information and data for multiple products and systems.

  • May lead/manage smaller projects that have no project manager, typically <1000 hour initiatives.

  • Conduct business process analysis and needs assessment in an effort to align solutions via IT or business processes, error handling and reporting.

  • Perform user acceptance testing (UAT) activities, including but not limited to, defining test plans, creating and executing test cases, identifying expected results, analyzing system test results and troubleshooting defects.

  • Manage enhancement and production support tickets on behalf of business operations

  • Participate in various project or team meetings including peer reviews, test planning and requirements gathering.

  • Research system issues, as reported by the business unit, to identify and resolve root cause of the issue and prevent re- occurrence. In collaboration with appropriate resources, apply innovative approaches to implement solutions. May support other areas (e.g. IT, TMO, Finance) to resolve issues.

  • Communicate needs/issues to stakeholders involved in resolution, including project team, as applicable.

  • Maintain documentation for each project and may provide training to end users on new or modified software and products.

  • Execute initiatives for the Operations technical team related to areas of expertise.

  • Qualifications

  • Bachelor’s degree in a business related field or equivalent experience.

  • Three years of experience in business analysis, testing or policy administration.

  • Knowledge of insurance or financial operations

  • Technical aptitude; analytical and problem-solving skills.

  • Communication skills to collaborate with IT teams, business units and other stakeholders to identify needs and document requirements.

  • Organizational skills.

Preferred Qualifications

  • Project management experience.

  • Understanding of Agile.

  • In-depth understanding of business analysis and testing methodologies.

Working Conditions

  • Office environment.

  • Occasional travel to meet with stakeholders.

Our Culture:

At Transamerica we promote a Future Fit mindset. What is a Future Fit mindset?

  • Acting as One fosters an environment of positive collaboration

  • Accountability allows us to own the problem as well as the solution

  • Agility inspires new ideas, innovation and challenges the status quo

  • Customer Centricity encourages an above and beyond approach to our customer

Why Work for Us

Total Rewards at Transamerica: It’s more than a paycheck.

Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.

Learn more about our Total Rewards Package.

Equal Opportunity Employer:

Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

AEGON USA Realty Advisors, LLC, is an Equal Employment Opportunity/ Affirmative Action Employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Ontario Applicants:

Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Technical Assistance:

If you experience technical problems during the application process, please email applicantsupport@transamerica.com.

At Transamerica, hard work, innovative thinking and personal accountability are qualities that we honor and reward. We understand the potential that is unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment focused on helping customers secure their long-term financial futures.

Transamerica is a part of AEGON, an international life insurance, pension, and asset management company. The AEGON companies employ approximately 28,000 people and have a strong presence in more than 20 countries across the globe. For more information, visit www.transamerica.com.