Resources For Human Development, Inc. Program Director in Cedar Rapids, Iowa
Description/Job Summary The Iowa Program Director is responsible for ensuring the creation of an environment conducive to the provision of service for the individuals supported by the program, including providing supervision to ensure adherence to program regulations. The Program Director is held accountable for ensuring that the program is managed and held to the highest standards. This includes clinical quality, quality assurance, financial management, funder requirements, recruitment and retention, communications, compliance, revenue cycle, and general program operations. A commitment to the RHD values should be demonstrated as job duties are performed. Responsibilities/Duties Leadership, Staff Management and Organizational Strategy * * Supervises program staff, maintains an organizational culture and services where professionalism, quality care, employee engagement and empowerment, and services that further RHD's values are recognized and rewarded. * Ensure that the program team is knowledgeable about the corporate strategic and service line operational initiatives and provides an understanding of each initiative and how it relates to directly to their program. * Develops and monitors program using metrics to ensure quality staff support, oversight, and development throughout the program. * Oversees and participates in the recruitment, hiring, training, evaluation and disciplinary process for all employees. * Ensures program is filling staffing vacancies in partnership with the HR Team. *Quality Assurance * * Collaborate with the Service line Clinical Directors to ensure that services are trauma informed, person centered and ensuring that the recognized best practices, including Evidence Based Practices are implemented. * Collaborate with the Clinical Quality Team in the implementation of initiatives supporting the related RHD Strategic Objectives and other corporate wide clinical initiatives. * Ensures that all consumers have current and appropriate ISP's or treatment plans in place, that their needs are met, and that they are being enabled to experience the highest level of independence possible. *Finance, Development, and Other Operations * * Works with program team, service coordination team, and revenue cycle team to ensure that all individuals supported have current authorizations and that all services and related notes are entered into the electronic health record timely and according to policy. Assists in the resolution of outstanding/unpaid services and claims. * Oversees and authorizes program financial processes, expenditures and transactions, including but not limited to accounts payable, payroll, and consumer funds, to ensure compliance with established policies and procedures. * Communicate funder/government information to program team to ensure understanding and compliance and attend local funder/government meetings, as requested by Regional Director. * Travels locally between offices and in the community as needed. Overnight travel possible. *Required Experience 3 years of experience in a human service agency, which included supervision of others, direct service and program planning. Required-LMHP or LISW in accordance with Iowa State Code. Compliance with licensing, accreditation, credentialing and contractual requirement. Required Education A Master's degree from an accredited college with a major in human services or business management. Required Qualifications * Knowledge of and compliance with the State Regulations and ACT Guidelines * Ability to effectively use computers, pertinent technology, and mobile devices * Ability to effectively communicate both verbally and in written form * Ability to support and implement RHD values and beliefs * Ability to engage clients and staff in effective, therapeutic, and healthy interactions * Criminal record clearances, as dictated by the assigned programs * Valid Driver's License * Must be available to be contacted for urgent and emergent situations Program Summary The RHD Iowa serves communities across several counties in and around the following cities: Knoxville, Cedar Rapids, and Waterloo. The Iowa Program Director is a regional leadership role and will be expected to provide support and oversite to all programs within the RHD Iowa system. This position may require program support with back-up /on-call, functionalities. RHD Iowa's services are designed to provide intensive supports in the home and community to individuals living with mental illness, and is prepared to carry out a full range of treatment functions in the participants chosen community. Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.