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Job Information

MediRevv Bi-Lingual ( Spanish) Patient Experience Rep - 9:00AM-5:30PM in Coralville, Iowa

Title: Bi Lingual (Spanish) Patient Experience Representative

Department: Operations

Wage Category: Non-exempt

Reports to: Operations Supervisor

Salary Range: $14.50/hr.; Commensurate with experience + shift differential + language differential

Job Statement

The Bi-Lingual Patient Experience Representative (PER) is responsible for providing exemplary customer service while resolving self pay accounts of MediRevv Clients. Hours could be either 8:00AM-4:30PM or 10:30AM to 7:00PM depending on client needs and account assigned.

Job Duties

In my own words?

?I put patients? minds at ease by letting them know I?m here to help them understand their medical bill and payment options.? ? MediRevv Patient Experience Representative

An effective Bi-Lingual PER must be able to balance each of the three P?s in the MediRevv Mindset: Partners, People, and Performance.


  • Demonstrate service excellence at all times to Clients (external Partners) and colleagues (internal Partners).

  • Represent MediRevv Clients with high levels of professionalism and quality work product.

  • Comply with MediRevv policies such as time and attendance to ensure appropriate coverage for MediRevv Clients.


  • Contact and educate patients and guarantors regarding outstanding self pay balances due while making arrangements for payment and/or account resolution.

  • Comply with HIPAA and other compliance requirements at all times to protect patient confidentiality.

  • Compose correspondence to insurance payers, third parties, and patients.


  • Meet productivity metrics as established by MediRevv leadership; a tenured PER will be expected to make/take approximately 50-75 calls per day.

  • Maintain high levels of accuracy and quality as outlined by both the MediRevv Quality Assurance program and all MediRevv Client protocols.

  • Adhere to benchmarks and strive for continuous improvement on customer service metrics such as: adherence to schedule, call abandonment rate, speed to answer, talk time, wrap (documentation) time, etc.

  • Efficiently navigate several computer applications during and after phone calls; document all actions taken in appropriate MediRevv and/or Client systems.

Job Requirements ? Knowledge, Skills, and Abilities

A successful candidate must have proficient knowledge/capabilities in the following areas:

  • Ability to consistently foster positive and professional interactions with patients.

  • Medical billing and/or customer service experience preferred.

  • Bachelor?s degree desired, or any equivalent combination of education and experience.

  • Ability to perform at a high level of productivity and quality.

  • Capacity to maintain a high level of accuracy.

  • Excellent written and oral communication skills required to represent MediRevv Clients.

  • Computer skills including proficiency with Microsoft Office Suite.

  • Skills to work independently and be resourceful with the ability to multitask.

  • Ability to write and speak Spanish fluently

The Real Deal

MediRevv Patient Experience Representatives work day in and day out to educate patients and account guarantors on why a balance is owed and methods of resolution. We collect with compassion. The work is not easy ? if you are looking for a place to simply hang out and collect a paycheck, look elsewhere. If you are looking for a place that encourages every team member to be authentic (even weird) and expects hard work but rewards with a fun and engaging culture with loads of opportunity? then, we can?t wait to meet you.