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The MENTOR Network Quality Improvement Specialist in Davenport, Iowa

Quality Improvement Specialist Primary Location: United States-IA-IADavenport Function: Quality

Due to the ongoing public health concerns regarding COVID-19, as your application progresses, you will be asked to participate in virtual interviews.We thank you for your flexibility and understanding as we focus on the safety and well-being of those we serve, our employees, and our candidates.

Description (INSERT PARTNER) is seeking a Quality Improvement Specialist toprovide leadership and support for a region and/or service line with respect to quality improvement.Responsible for implementing The Network’s, Operating Group’s, and state-specific quality systems for a region and/or service line.Assists in the implementation of initiatives and assurances under the direction of a QI Manager and/or operations.Conducts internal reviews of program operations and monitors compliance with internal and external requirements. Supports state operations and assigned region and/or service line to comply with all applicable internal and external quality of services standards.

Essential Job Functions:

  • Represents an assigned region and/or service line within a state on the state's QI Team and participates in regional leadership team meetings.

  • Facilitates and verifies implementation of state-specific continuous quality improvement plans.

  • Provides quality assurance / improvement technical assistance and subject matter expertise with local process improvement initiatives.

  • Facilitates communication with local operations managers to elicit feedback and disseminate information, as directed through a state plan
  • Coordinates implementation of training programs and delivers training as assigned.

  • Verifies implementation of effective strategies for improvement that were designed to measure and improve outcome measures.

  • Monitors quality improvement goals and tracks outcomes and measurements.

  • Reviews incident data and prepares and analyses trended reports for local operations managers and QI Manager.

  • Conducts incident reporting training and technical support in a region and/or service line.

  • Conducts internal investigations of incidents and/or allegations per local protocol and as assigned.

  • Conducts or assists with the provision of QI and risk management training to appropriate personnel in acquired companies.

  • Conducts regular reviews of program operations and services to appraise levels at which programs are in compliance with established external and internal standards.

  • Monitors compliance with contractual obligations, state and federal regulations, accreditation standards and internal operating practices.

  • Conducts audits and supports operations to prepare for licensing / certification reviews.

  • Partners with local operations and QI Manager to design correction plans for findings of noncompliance.

  • Conducts audits to verify completion of correction plans in response to surveys.

  • Completes Network Performance Audits, as assigned and reviews compliance with Network and state-specific consumer funds policies.

  • Partners with local operations to implement and verify service model-specific policies and procedures.

  • Support Operations with implementing local customer engagement activities.

  • Support local customer engagement survey process through promotion, planning, completion, data collection, etc.