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ENVOY AIR INC Airport Agent - Customer Service in Des Moines, Iowa

Airport Agent - Customer ServiceJob Locations US-IA-Des MoinesID2021-3107CategoryCustomer Service Airport OperationsPosition TypeRegular Part-TimeOverview Who we are:Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.We offer:Amazing employee flight privileges within the American Airlines global networkTraining and development programs to take your career to the next levelComprehensive health and life benefits (subject to location) Responsibilities How will you make an impact?ResponsibilitiesCreate a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experienceUse appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate feesInform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongingsCollaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on timeListen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly mannerMay work in the Baggage Service Office to track the location of baggage and handle passenger questions Qualifications Who are we looking for?RequirementsMinimum age: 18 High school diploma, GED, or international equivalentPossess a valid, unexpired and unsuspended driver's license; some license restrictions may prohibit a candidate from qualifying for this positionAbility to work rotating shifts including days, overnights, weekends, holidays, and rotating days offFlexible to work additional hours with short notice when operationally necessaryMust be able to carry, bend, lift and turn with bags weighing up to 75 lbs.Must be customer focused, detail oriented, and interested about the airline industryAble to communicate in a clear, polite, and friendly manner Must be comfortable working with computers and ability to learn new computer programsMust be able to read, write, fluently speak, and understand the English languageAuthorized to work in the United States without sponsorshipPlease note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.Envoy is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.