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CSIG Holding Company Business Development Specialist in Des Moines, Iowa

Business Development

Independence Village of Waukee

Position Summary:

The Transitional Care Navigator will interact, establish, and maintain relationships with health care professionals as well as identified key referral sources to attract new business referrals for the community. In addition, the Transitional Care Navigator will help follow residents throughout their transition of care from home to hospital to skilled nursing facility/rehab and back home. The Transitional Care Navigator will provide resources/communication to Resident/Family/Community Management team to help ensure a safe return back to the community.

Required Experience for a Transitional Care Navigator:

  • Current LPN or LSW

  • LPN Clinical Support to resident/patient population with strong marketing/sales relationship building

  • Minimum of two (2) to five (5) years of recent home health sales experience preferred

  • Excellent communication, negotiation and public relations skills

  • Ability to market effectively with customers, referral sources, and the community

  • Compliance with accepted professional standards and practices

  • Self-directed with the ability to work with little supervision

  • Flexible and cooperative in fulfilling all obligations

  • Present professional appearance/dress

  • Maintain a positive attitude which supports team performance and productivity

  • Must exhibit a high degree of initiative and creativity

  • Must be highly organized, able to prioritize, and multi-task in a fast-paced environment

  • Previous experience with a CRM tool such as Yardi preferred

Primary Responsibilities for a Transitional Care Navigator:

  • Identifies opportunities for relationships with physicians and organizations

  • Conduct outreach and develop ongoing relationships with referral agencies, community/professional organizations and other sources

  • Convert universe to traffic and drives traffic to property via local events, campaigns, advertising, and networking efforts

  • Seeks new opportunities to expand our growing number of referral sources

  • Follows up on potential referrals and cross sells other internal services with Leasing Consultant.

  • Attend relevant networking and marketing events in order to expand business contacts and relationships

  • Maintains awareness of open inventory, overall market pricing and occupancy and revenue goals for the community

  • Works with staff to ensure that new business successfully goes to start of care

  • Provides ongoing contact with family and/or responsible party to obtain consent to assess/follow patient; coordinates between physician and patient about changes in plan of care; acts as patient advocate with external medical care providers

  • Establishes home care plans before discharge from a hospital or rehab facility

  • Adheres to modified coaching model to include bedside teaching to patient and family across the care continuum specifically medication reconciliation, personal health record, red flags for risk of readmission and how to manage, and securing follow up appointment with primary care physician to occur within 5 to 7 days of patient discharge to home

  • Coordinates patient services and equipment needs

  • Proactively identifies and assesses needs of client and community

  • Carrying out supervisory responsibilities in accordance with the organizations policies and applicable laws

  • Completion of appropriate paperwork and recommendations as to better and/or more efficient ways of operating the department

  • Holds knowledge of all emergency policies and provision of updated information to the Wellness Staff

  • Performs other similar or related duties as necessary

  • Work toward continual improvement of the overall organization


General Working Conditions:

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires employee to effectively present information in one-on-one a small group situation with residents, guests, and other associates. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. Employee must be able to read, write, and speak fluent English. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

Connecting Seniors, Families and Communities

For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.

Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.

It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.

We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

External Company URL:

Location: US-IA-Des Moines

Street: 1201 Pennsylvania Ave