Salesforce.com, Inc Business Strategy Team: Business Process Excellence Director in Des Moines, Iowa
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Customer Success Group
In this leadership role, you are an expert in digital business consulting with strengths in business process design, process harmonization, and strategic facilitation. You will collaborate on our transformational customer engagements to help guide and lead process design teams to assess current state processes, define future state processes, align customer and partner stakeholders and ready our platform teams for successful Salesforce technology implementations. In this role, you will be a leader and contributor on high-profile customer engagements and provide leadership to our customers and engagement delivery teams with our diverse team of business strategy & process-oriented consultants.
As part of our Salesforce Professional Services team, you are bringing your hands-on digital business transformation experiences to the team, and you are comfortable operating in a multi-disciplinary, customer-centric, collaborative environment. You are a systems-level thinker and proven digital business strategist who is radically customer-centric in your approach to problem solving. While you actively listen and respond thoughtfully to the needs of your customers, you leverage data and insights to provide strategic recommendations in the form of enhancing business capabilities, crafting best practice business processes and organizational designs, and architecting value-creating strategic roadmaps.
To be successful in this role, you will be able to :
Conduct and lead strategic customer consulting engagements in collaboration with fellow Salesforce Professional Services employees and partners working with customers
Conduct and lead capability assessments and facilitate strategic workshops to gain alignment with stakeholders on business objectives and technology and process priorities
Plan and drive continuous improvement engagements in both non-operational and operational areas, including the ability to harmonize and optimize processes.
Identify process/business capability/organizational inefficiencies through a current state/future state analysis and develop targeted recommendations to close gaps
Partner with sales teams to position and sell Salesforce Services consulting engagements to customers
Translate complex business concepts in a way that is actionable and relevant to the customer’s unique business environment
Effectively present a point of view to a variety of audiences and facilitate groups to reach alignment
Synthesize quantitative and qualitative data, extract insights and develop strategic recommendations
Help business and IT leaders adopt new business operating models and governance strategies centered on Salesforce platforms/products
Help customers adopt a customer and user-centric mindset and approach to decision-making
Lead workstreams and develop thought leadership necessary for developing a business strategy competency within Salesforce Professional Services; share best practices, advise and collaborate with peers
Preferred Qualifications and Skills:
10-15+ years of professional services or industry comparable experience at the strategic and/or operational level with a thorough understanding of business strategy and business design best practices, Big 4 or leading digital agency experience a plus
Strong executive presence and presentation / facilitation skills, comfortable collaborating with and presenting to C-suite executives, including poised, confident objection handling abilities
Creative, high-energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a “start up-paced” technology company
Thrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners
Cross-industry experience leading, managing, coaching and developing multi-disciplinary teams
Demonstrated experience in strategic workshop design, development, facilitation and execution
Demonstrated expertise in any combination of the following: business strategy, business architecture, business process and/or operating model design and development
Experience leading strategic program initiatives and/or process improvement efforts and enabling change and behavioral changes with customers
Operations or implementation experience with the Salesforce platform and an understanding of how customers use the Salesforce platform to drive their businesses, a plus
Industry experience and certifications with Process Engineering (and design), Lean Six Sigma Green/Black Belt (or Lean Certification), Salesforce, Agile, Innovation, and Design Thinking preferred
MBA or equivalent experience preferred
Occasional travel (expected average 20-30%), variable
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