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Youth Emergency Services & Shelter Care Coordinator in Des Moines, Iowa

GENERAL DESCRIPTION: Serves as a member of an Interdisciplinary Team for YESS’ Integrated Health Home Department and plays an active role in coordinating services and designing an integrated care plan for children and their families, including children admitted to shelter. Acts as the first point of contact for clients, primarily responsible for coordinating clients’ care through making and tracking referrals, following up on referrals, and coordinating with internal team members and other professionals on the client’s team.

  • Bachelor’s Degree in Social Work or related field (ex: sociology, psychology, human services, or other degrees with a focus on courses in human services or Certificates demonstrating work with individuals with mental health diagnoses).

  • Experience working with children and families in a community-based program preferred.

  • Knowledge of community resources and outpatient mental health services available.

  • Demonstrated ability to work effectively with team members.

  • Excellent written and verbal communication skills.

  • Computer knowledge.

  • Clear criminal and child abuse background checks.

  • Acceptable driving record.


  • Coordinate services among multiple systems for clients and their families.

  • Facilitate development of crisis and other client and family-driven plans.

  • Schedule and track referrals and appointments.

  • Follow-up on referrals and appointments.

  • Engage clients and families eligible to participate in Integrated Health Home Services.

  • Communicate with providers regarding client’s progress and recommendations.

  • Assist with discharge planning from higher levels of care.

  • Participate in wraparound planning processes.

  • Promote client’s health, monitor and assist families in attending preventative appointments as needed.

  • Provide education and resources to clients and their families.

  • Provide ongoing support and crisis management to clients and families.

  • Maintain client charts and case notes that clearly document contact with families and providers.

  • Identify community resources and provide ongoing support to clients and families.

  • Observe behavior and interactions involving youth at all times, and report any potentially harmful or suspicious behaviors immediately through the incident reporting process.

  • ICC On-call rotation.