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Iowa Department of Administrative Services Clerk-Specialist in Des Moines, Iowa

Clerk-Specialist

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Clerk-Specialist

Salary

$33,779.20 - $49,608.00 Annually

Location

Des Moines - 50319 - Polk County, IA

Job Type

Full-time

Agency

167 Iowa Civil Rights Commission

Job Number

21-02488

Closing

4/18/2021 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Kaitlin Smith, kaitlin.smith@iowa.gov

  • Description

  • Benefits

  • Questions

Job Description

The Iowa Civil Rights Commission (ICRC) is recruiting to hire a Clerk Specialist to perform clerical duties within the administrative unit of the ICRC and perform duties related to intake, docketing, and closure of civil rights complaints, front desk coverage, and other duties as assigned.

With regard to intake duties, reviews complaint forms to ensure the complaints are filed within statutorily defined periods and allege a basis protected by the Iowa Civil Rights Act (ICRA); responds to questions regarding complaint process and completion of complaints; inputs accurately and completely basic identifying data about the parties and complaint into case management systems; generates questionnaires based upon alleged basis that are mailed to the parties; sends questionnaires to parties and ensure that they are timely completed by following up those that are not returned in timely manner; and speaks with parties to complaints and the general public who contact the ICRC with questions about the complaint process and how to file a complaint.

This position also performs accurate data entry for all records; provides front desk coverage and serves as first point of contact for general public on a regular basis; answers phone and greets walk-in clients; screens phone calls and directs calls to appropriate staff person; receives, date stamps and accurately distributes all mail; assists in typing and mail delivery of all documents including confidential legal documents.

Performs duties related to complaints cross-filed with the Equal Employment Opportunity Commission (EEOC) and Housing and Urban Development (HUD). Communicates directly with EEOC and provides timely and competent support to the EEOC. Provides administrative support to staff at ICRC as directed. Types submitted materials in a timely and accurate manner as workload dictates. Compiles and verifies completeness, appropriateness, adequacy and accuracy of all file/case processing.

Assists and manages case closures, including EEOC, HUD, and complaints filed by local commissions. Under direction of the EEOC liaison performs data entry accurately and regularly updates information on EEOC cases and data entry codes into the EEOC IMS Federal system for case closure and transmittals. Responsible for managing the 30-day time standard for completing these tasks. Maintains Excel closure spreadsheet.

Responsible as the main contact and processor for the agency for requests from parties for copies of case files and issuing of administrative releases

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;

OR

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

OR

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/ClerkSpecialist-00018-90018.pdf)

Join Us!

Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.

We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.

CareerChoices

State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.

Benefits

The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website (http://goo.gl/rHiarg) .

The State of Iowa is committed to providing an outstanding employment experience. Check out thisBenefits Beyond the Paycheck brochure (https://das.iowa.gov/sites/default/files/hr/documents/employment/Benefits_Beyond_the_Paycheck.pdf) .

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?

Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

  • Yes - I understand and agree.

  • No

02

How many years of experience do you have of full-time employment in clerical or closely related work?

  • No experience to less than 1 year

  • 1 year to less than 2 years

  • 2 years to less than 3 years

  • 3 years or more

03

If you have a high school diploma/GED - how many years of full time clerical or closely related work do you have? NOTE: Satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs would substitute for high school/GED completion.

  • No experience to less than 1 year

  • 1 year to less than 2 years

  • 2 years or more

  • Not applicable - I do not have a high school diploma/GED or equivalent

04

How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.

  • No education/experience to less than 1 year

  • 1 year to less than 2 years

  • 2 years to less than 3 years

  • 3 years or more

05

If you have completed the certification from the State of Iowa Administrative Assistant Certificate Program: How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.

  • No education/experience to less than 1 year

  • 1 year to less than 2 years

  • 2 years to less than 2 1/2

  • 2 1/2 years or more

06

If you are a CURRENT employee for the State of Iowa (executive branch): How many years of full-time work experience in the state executive branch do you have in the classification of either a Resident Treatment Worker or Clerk-Advanced?

  • No experience to less than 1 year

  • 1 year to less than 1 1/2 years

  • 1 1/2 years or more

07

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

  • No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  • Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

08

Can you speak, understand, and write languages other than English? If so name the language(s) and describe level of proficiency.

09

Do you have experience greeting the public and answering phones? If so, where and for how long?

10

Have you performed data-entry of records? If so, using what application/program, and for how long?

11

Have you proof-read/edited documents? If so what type of documents?

12

Have you had an experience working in an office that deals with confidential matters, such as a law firm, medical office, accounting firm, etc.? If so, where and for how long?

Required Question

Agency

State of Iowa

Agency

167 Iowa Civil Rights Commission

Address

Grimes State Office Building400 E 14th StDes Moines, Iowa, 50319

Website

https://icrc.iowa.gov/

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