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Bankers Trust Consumer Services Representative (Teller) BT-Ankeny in Des Moines, Iowa

Consumer Services Representative (Teller) BT-Ankeny

Location Des Moines, IA

# of openings 1

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Job Brief

Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.

Our Ankeny branch is seeking a person that will provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.

Primary Functions and/or Responsibilities:

  • Order, receive, verify and distribute cash

  • Balance cash drawer often throughout the day and keep within established cash limit

  • Scan and process daily transactions using Branch Capture

  • Process customer transactions and requests including, but not limited to: accepting deposits and loan payments, cashing checks, issuing cashier’s checks, redeeming savings bonds, allowing safe deposit access, responding to basic inquiries

  • Assist in problem solving for customers and direct to proper person or department

  • Identify relevant referral opportunities and cross-sell bank products and services

  • Adhere to Teller Force Balancing policy

  • Open/close branch and vaults according to security procedures

  • Assist team members in allocating and coordinating workflow, training new employees and answering co-workers questions

  • Follow the Customer Service Excellence Agreement and Sales Ethics Roadmap

  • Comply with all department, company and regulatory policies and procedures

  • Contribute to the fulfillment of department and company goals and objectives

    Education and/or Experience:

  • High school diploma or equivalent

    Specific Skills, Knowledge & Abilities:

  • Strong communication skills

  • Strong customer relation skills

  • Ability to problem solve

  • Organizational skills

  • Relevant computer skills

  • Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud

  • Ability to work in a team environment

  • Honesty and integrity

  • Ability to work in a fast paced environment

  • Ability to work well under pressure

  • High degree of accuracy

  • Some clerical, administrative, cash handling, sales or customer service experience -- Preferred

  • 10-key – Preferred

  • Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bailey Act, Regulation E and teller roles and responsibilities relating to each act -- Preferred

  • In-depth knowledge of all bank deposit products and policies -- Preferred

  • Basic knowledge of bank loan, trust, and investment center products -- Preferred

WORK SCHEDULE: Part Time average hours per week: 35-38

Monday through Friday hours will vary between 7:15 a.m.-6:15 p.m., every other Saturday 8:45 a.m. to 12:15 p.m.

At Bankers Trust, all benefits are available to full-time employees and part-time employees averaging more than 20 hours per week.

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and is subject to the required registration process, which includes a criminal background check and credit check. Failure to meet or maintain requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment