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Bankers Trust Consumer Services Representative (Teller), BT-Clive in Des Moines, Iowa

Consumer Services Representative (Teller), BT-Clive

Location Des Moines, IA

# of openings 1

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Job Brief

Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.

Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.


  • Will be involved in ordering, receiving, verifying, and distributing cash

  • Balances cash drawer daily, or more often as needed, including periodic batching of cashed checks

  • Scans and processes daily transactions (Branch capture)

  • Perform as a team member in allocating and coordinating the work flow

  • Ability to be responsible for bank opening/closing and opening/closing of the vault while following proper procedures

  • Admits customers to safe deposit boxes (most locations)

  • Identify relevant referral opportunities and make referrals to promote the bank’s product and services; consistently cross-sells bank products at every opportunity.

  • Ability to train new employees and answer co-worker questions

  • Makes concentrated effort to solve customer problems and refers customers to a relationship banker/manager for issues that cannot be resolved at the teller line.

  • Follows teller over/short policy

  • Accepts all retail and/or commercial deposits, and payments for loans; verifying cash and endorsements and giving customers their receipts

  • Identifies customers and cashes checks or refers customers to management for authorization to cash checks

  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded

  • Provides additional customer services and information including Cashier’s Checks, Savings Bonds, Stop Payments, and Certificates of Deposit

  • Promote and maintain positive relations with all contacts, customers and potential customers

  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies

  • Comply with all department, company, and regulatory policies and procedures

  • Contribute to the fulfillment of department and company objectives and goals


  • High school diploma or equivalent


  • Strong communication skills

  • Strong customer relation skills

  • Ability to problem solve

  • Organizational skills

  • Relevant computer skills

  • Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud

  • Ability to work in a team environment

  • Honesty and integrity

  • Ability to work in a fast paced environment

  • Ability to work well under pressure

  • High degree of accuracy

  • Some clerical, administrative, cash handling, sales or customer service experience -- Preferred

  • 10-key – Preferred

  • Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bailey Act, Regulation E and teller roles and responsibilities relating to each act -- Preferred

  • In-depth knowledge of all bank deposit products and policies – Preferred

  • Basic knowledge of bank loan, trust, and investment center products -- Preferred

    This is a part time position averaging 36-38 hours per week. At Bankers Trust, all benefits are available to full-time employees and part-time employees averaging more than 20 hours per week.

    WORK SCHEDULE: Hours vary between 7:00 a.m. to 6:15 p.m. Monday – Friday and every other Saturday from 8:30 a.m. to 12:30 p.m.