Fiserv Conversion Analyst in Des Moines, Iowa
What does a great Conversion Analyst do?
This position will engage you into a growing part of the Fiserv business – new client conversions. You will join the Delivery team who is responsible for converting credit unions to Fiserv Credit Union account processing platforms. You will be part of the Discovery team which is responsible for working with the Client at the beginning of their conversion. You will be instrumental in growing delivery capacity and client satisfaction rates to a consistent ‘A’ grade; You’ll work with the best clients in the world, configuring their systems and guiding them as they transition to a Fiserv solution.
In this role, you can expect to:
Work with clients for initial data gathering, which will be used to initiate the starting of the conversion. The output of your efforts will set the expectation and the processes that will be used for data mapping and core (Portico) setup.
Analyze and determine conversion requirements and provide conversion specification to programming.
Interpret client’s existing systems, workflows, and processing parameters.
Provide consultation to the client during Discovery process. Because you are doing Discovery, at some point you will provide support to the Data SME.
Communicate progress and any potential problems to Discovery Lead, or Manager for awareness and/or resolution.
Maintain the tools used to ensure the efficiency and effectiveness of conversion process (system studies, timelines, and questionnaires).
Apply standard project management principles including the creation and maintenance of project plans and managing project tasks and resource collaboration as they apply to each implementation.
Manage multiple clients and adhere to project timelines.
Manages client expectations with respect to available product solutions.
Solve moderately complex problems based on precedent, example and experience that is commiserate with that of Business Analyst.
Utilize system and data to resolve business issues in the most effective manner.
Assists management with the planning and design of improvements to business processes.
Support Fiserv’s mission by providing outstanding service, support, and implementation of Fiserv integrated technology and service solutions to our internal and external clients.
Basic Qualifications for Consideration:
Minimum: 2 years Financial Industry experience; working at a financial services organization, Credit Union or Bank required.
Experience and interaction with clients are required
Experience and knowledge of basic accounting principles is required. Basic knowledge of General Ledgers, the principles of debits, credits, and balancing.
Preferred Skills, Experience, and Education:
Bachelor’s degree in Business, Finance or related field
Project Management capabilities
Experience implementing or supporting SaaS solutions
Experience supporting Core Conversions
Portico Experience a plus
Travel Required: Percentage / Frequency of travel up to 30%, Potential two travel up to once a week each month for Discovery sessions, sometimes you will also travel to support a Go Live.
Role is performed remotely within the United States; not eligible in Colorado
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes
Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
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