General Electric Customer Satisfaction Leader - Aero in Des Moines, Iowa
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Customer Satisfaction Leader - Aero will be responsible for all activities providing the necessary support on pre- and post-contractual administration and management, Terms & Conditions of the contract and the Management of claims. This involves definition, management, and execution of risk modeling activities in support of the contract or project; and definition, management and execution of contract estimating processes and activities to support tenders and project reviews.
As the Customer Satisfaction Leader - Aero, you will:
Be responsible for the profitability and customer satisfaction for assigned contracts
Provide both service agreement, and time and material program management
Assist in sales campaigns for new contracts and proposals
Assure timely resolution of customer issues and customer satisfaction for assigned contracts
Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
Function as liaison between internal organizations and customers for assigned contracts
Contribute to the development of a business plan for the business unit as a whole
Be involved in discussions with other disciplines about future developments and consequences for the business unit
Contribute to the strategic plan of higher unit
Present to top leadership in the business solutions (SEB, Sr. VP) on technical discipline and business solutions
Work with cross business teams and important business unit clients
Engage in complex, long-term processes with important clients
Bachelor's Degree from an accredited university or college (OR Associate's Degree with a minimum of 2 years of experience in a power generation industry OR High School Diploma / GED with a minimum of 4 years of experience in a power generation industry)
Minimum of 5 years of experience within power plant field services, customer facing, customer contract management, or complex matrixed leadership
Experienced in use of Oracle (or similar ERP systems) and Microsoft applications, including Excel, Word, PowerPoint and Project
Technical knowledge of power generation industry, turbine equipment, and plant operations
Demonstrated ability to lead and project manage multiple customer events simultaneously
Ability to document, plan, market, and execute programs
Established project management skills
Passionate customer service orientation
Demonstrated business / commercial acumen
Strong organizational, analytical and problem-solving abilities
Proven customer communication skills
Excellent situational awareness
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs / projects
Strong oral and written communication skills
Strong interpersonal and leadership skills
PLEASE NOTE: Cincinnati, Ohio is the preferred location; however, other U.S. locations may be considered.
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Locations: United States; Connecticut, Delaware, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin; Cincinnati, Other
GE will only employ those who are legally authorized to work in the United States for this opening.