Randstad Customer Service Entry Level in Des Moines, Iowa

Customer Service Entry Level

job details:

  • location:Des Moines, IA

  • salary:$11 - $13 per hour

  • date posted:Monday, December 3, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_710373

  • questions:jill.lange@randstadusa.com515-318-6893

job description

Customer Service Entry Level

Join our team! We are looking for Customer Service representative to add to our team. You will be responsible for taking inbound and outbound calls to assist clients in setting up transportation to and from appointments. Apply today at www.randstadusa.com!

Responsibilities:

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Contribute to team effort by accomplishing related results as needed

  • Identify and assess customers? needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

  • resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

Working hours: 7:00 AM - 3:00 PM or 9:00am-6:00pm

Pay: $11-$13

Skills:

  • Data entry experience

  • Strong phone contact handling skills and active listening

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

Education:

High School

Experience:

Entry Level

Qualifications:

Minimum 1-2 years in a customer service role

Must be able to pass a pre-employment drug screen and drug screen

Apply today at www.randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.