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UnityPoint Health Director, Community Connect in Des Moines, Iowa

The Director, Community Connect provides leadership and program management for all aspects of the UnityPoint Health Community Connect program, including program growth and development, implementation, relationship management, and customer support. This position provides direct leadership to the UnityPoint Health Community Connect application and account management team, and is closely aligned with the IT informatics, training, clinical and revenue cycle application, and technical teams.

This position provides leadership over the UnityPoint Health Community Connect program, including oversight related to program evaluation, contract negotiation, executive relationship management, end user adoption, training, implementation, support, optimization, change management, communication, incident management, service level management, business continuity, and downtime recovery. The Director, Community Connect advocates and acts as an agent of progressive growth and change within the organization, working directly through partnership within all levels of the organization, including IT leadership and regional affiliate executive leadership. Additionally, this positon maintains close partnerships with other departments of UnityPoint Health System Services, including the Law Department, Finance Department, and the Strategic Growth Department. The Director, Community Connect acts as a change agent for leaders and customers to promote adoption of new processes and technologies and achievement of expected benefits; demonstrating a clear understanding of the UnityPoint Health mission, vision and guiding principles.

As a member of the leadership team, cooperatively establishes short and long range planning for attainment of department goals and for recommending process, policies and procedures in a manner which will improve the quality and availability of IT services provided to our affiliated and independent hospitals and practices. In order to balance the needs of the affiliated and independent hospital and practice customers with the priorities of the organization, the Director, Community Connect will work closely with the Chief Nursing Information Officer to develop a roadmap. This position will also collaborate with other Information Technology Leaders to evaluate and recommend changing or acquiring equipment, software, systems and vendors.


  • Responsible for developing UnityPoint Health Community Connect programs in collaboration with UnityPoint Health Corporate Services and regional leadership.

  • Leads business transformation initiatives to build and maintain Community Connect functions.

  • Works with executives on strategies and tactics to leverage technology to meet the organizational strategic goals and partnerships with affiliated and independent hospitals and practices.

  • Serves as the liaison between UnityPoint Health IT and the affiliated and independent hospitals and practices.

  • Works with affiliated and independent hospital and practice executives in the evaluation of available enterprise information systems.

  • Works closely with UnityPoint Health executive leadership, corporate finance, and legal services to develop cost models and agreements for enterprise software and services.

  • Leads effort in coordinating the forward-facing Community Connect program within the IT department and UnityPoint Health.

Team members

  • Works with other IT Directors on building an IT team that can serve the entire enterprise, as well as providing professional growth to their team members.

  • Recruits, trains, and evaluates the performance of team members.

  • Creates an environment for staff growth, development, career planning, productivity and satisfaction by conducting staff meetings and one-on-one meetings at least monthly with all direct reports.

  • Encourages team member creativity and initiative.

Customer Service

  • Need to balance and support the organizational strategic direction with the specific business and information systems needs of the affiliated and independent hospital and practice customers. Communicates effectively with internal clients to identify needs and evaluate alternative solutions and strategies.

  • Collaborates with Information Technology Management team members to ensure that our affiliated and independent hospital and practice customer’s IT related needs are being met.

  • Responsible for the adherence to IT Service Level Agreements. Leads service management activities so that Information Technology services are provided as per established service levels.

  • This position serves as a key resource in leading the operationalization of strategy and ITIL best practices within the IT organization while supporting established governance structures and processes.

  • Advises and communicates with all levels of management and end users concerning the services, capabilities, and standards of the applications systems area. Ensures that the communication occurs and is appropriate at each level.


  • Coordinate capital, revenue, and expense budgets along with resource utilization planning and allocation. Develops and meets departmental budgets for areas of accountability.

  • Provides fiscal and contract management. Prepares an annual operations plan for area of responsibility and provides input into overall plan for IT.

  • Working closely with the Finance Department, ensures that affiliated and independent hospitals and practices are invoiced for software and services

  • Ensures projects are completed on time and within budget utilizing project management best practices.

  • Reviews department operations to validate resource levels and funding are appropriate.

  • Implements standards and practices which encourage effective resource utilization.

  • Evaluates the potential impact and value of new systems, technologies, and enhancement of existing systems.

  • In conjunction with other members of the management team, negotiates information systems agreements.

  • Approves or delegates approval and payment of pertinent invoices.


  • Develops policies and procedures for area of responsibility and assists in development for other areas. Ensures the procedures are followed and updated when appropriate.

  • Recommends changes to the environment or personnel to ensure effective and efficient operations.

  • Actively participates in operational improvement efforts for IT and the health system.

  • Continually evaluates processes in the department. Identifies any process gaps and ensures those gaps are addressed. Ensures processes are documented and followed.

  • Ensures team maintains appropriate vendor relations per policies and procedures related to vendor management.

  • Exceptional relationship management skills and professional demeanor.

  • Highly developed communication and negotiation skills to effectively work with all levels of management throughout UnityPoint Health, as well as affiliated and independent hospitals and practices

  • Experience with technology in a healthcare environment.

  • The position must project maturity, confidence, and creativity and inspire others to contribute their fullest talents and energy. Must possess excellent writing and communications skills and have the ability to understand and communicate complex technical concepts to technical and non-technical individuals.

  • Knowledge of the business functions supported by the technology and related customer service expertise.

  • Knowledge of regulatory and accreditation requirements is mandatory. Also requires an in-depth knowledge of business and management principles.

  • Ability to understand and deal effectively with problems and opportunities which arise in a complex multiprocessing environment is crucial.

  • Excellent oral and interpersonal communication skills.

  • Proven coaching, mentoring and development skills for the development of managers and staff within the department.

  • Ability to understand and apply guidelines, policies and procedures.

  • Experience working in a team-oriented, collaborative, and matrix environment.

Specific Qualifications:

  • Electronic Health Record and/or Epic experience

  • Supervisory experience for a large team of technology or healthcare staff

  • Healthcare customer relationship management experience


  • Bachelor’s degree is required. Equivalent education and work experience will be accepted only if previous experience applies to specific systems.

Requisition ID: 2020-83905

Street: 6100 Thornton Ave

Name: 9010 Administration

Name: Rurals Comm Connect- Support

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Exempt

Scheduled Hours/Shift: Days

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