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CommonSpirit Health EMT Dispatcher- MercyOne Communications in DES MOINES, Iowa


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.


The Dispatcher’s primary focus is to be the communication link between Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, and all pre-hospital agencies, hospitals and law enforcement agencies.


  • Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports. The dispatcher will coordinate responses by obtaining patient information and activating the appropriate

  • Coordinates alternate transportation when a transport team is unable to provide service.

  • Communicates patient information to the transport teams, in addition obtains and relays navigation and landing information to the pilot. Coordinates landing zone with law enforcement as requested.

  • Communicates with requesting agency and receiving hospital, providing updates as applicable.

  • Provides flight following throughout the mission, either by satellite tracking or by communicating with the pilot every ten minutes if satellite tracking is inoperable on the aircraft during the flight.

  • Completes flight database following each flight.

  • Observes weather patterns, alerting pilots and members of the transport teams of significant changes.

  • Receives and coordinates all incoming/outgoing inter-facility, clinic transfers, 911 requests, mutual aid requests, specialty team transports, and all other activities related to dispatching for Mercy Ambulances.

  • Receives EMS ground ambulance radio and telephone communications. Documents radio reports from EMS calls and obtains a Physician Designee for Medical Control requests for Mercy Medical Center and Mercy West Lakes.

  • Enters in via computer all information pertaining to Level I Cardiac, Traumas, stroke and any other requested paging groups or messages as required.

  • Completes faxing of any documents which are required to go to another department.

  • Activates all designated teams via the paging system to include trauma team, Level I cardiac personnel, Stroke team, Rapid Response team, IV team, ECMO team, etc.

  • Monitors the main and secondary helipads and ambulance garage for inbound rescues.

  • Notifies the appropriate nursing unit of incoming patients who are direct admissions and provides rescues with room assignments.

  • Assists EMS in coordination of any needs.

  • Completes special projects as assigned.

  • Assists in orienting new dispatchers and flight team members to responsibilities in the dispatch center.

Coordinates all IV requests from the floor as needed



  • High school diploma or equivalent required.

  • A minimum 2 years’ experience as an EMT-B, Paramedic, or 2 years as an Emergency Dispatcher required.

  • Certified as an EMT-B or EMT-P in the State of Iowa, preferred.

  • Excellent critical thinking skills required.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances .

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health participates in E-verify.

Requisition ID 2020-109771

Employment Type Part Time

Department Emergency Services

Hours Per Pay Period 0

Facility MercyOne Des Moines Medical Center

Shift Varied

Standard Hours Day/Night

Work Schedule Varies