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UnityPoint Health Epic Instructional Design Analyst - Revenue Cycle PB/HB in Des Moines, Iowa

This position may work out of Des Moines, Fort Dodge, or Cedar Rapids, IA.

As a member of IT, works collaboratively with stakeholders to develop and implement application training programs to support the electronic health record (EHR). Uses learning theory and technical knowledge to create an educational experience for learners that successfully teaches them new information or improves their skill level in the EHR. Builds, tests, and maintains the training environments, including creating and maintaining all training materials. This position also includes direct support for Revenue Cycle Community Connect users. Position involves travel to rural affiliate hospitals and clinics. Revenue Cycle background preferred. Approximate travel required for this position is 25%.

Issue Resolution

  • Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies.

  • Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.

Operational Support and Improvement

  • Researches and communicates options to support decision-making discussions to determine strategy for implementation of tools and systems

  • Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement.

  • Researches solutions to improve service such as processes, standards and/or products.

  • Participates in decision-making or technical solution-oriented discussions

  • Creates and maintains technical documentation. Communicates necessary information to the required teams.

  • Demonstrates adherence to Epic standards and guidelines. Assists with meeting maintenance program requirements and maintains related certifications.

  • Demonstrates ability to complete application build for assigned application(s). Mentors staff with the completion of documented release processes.

  • Attends Epic educational offerings and shares learnings with others to improve knowledge and educate the organizations we serve.

Compliance and Security

  • Understands HIPAA standards, regulatory, and security requirements pertaining to database, server, and/or application management.

  • Follows appropriate security processes for supported applications.

Project Management

  • Leads and coordinates projects as assigned, demonstrating strong organizational and time management skills.

  • Develops project plans and tracks progress, escalating as necessary when project issues arise or deadlines are challenged.

  • Assists with communications regarding training and with the preparation and delivery of course materials and resources to meet customer’s training needs. Assists with communications regarding training and with the preparation and delivery of course materials and resources to meet customer’s training needs

Training and Education

  • Develops, maintains, and delivers engaging presentations, demonstrations, train-the-trainer and end user classes, and special training courses as needed utilizing various instructional design models, adult training methods and modes of delivery.

  • Collaborates with customers and business partners to gather requirements and feedback to successfully design and deliver effective training materials based on the information gathered.

  • Establishes a relationship with key customers and provides them with direct support in their role. Key customers include Credentialed Trainers, Regional Informaticists, Physician Champions, and Subject Matter Experts.

  • Implements performance measurement frameworks in relation to end user training and credentialing of trainers.

  • Builds and maintains training environments using Epic best practices in coordination with enhancements, implementations, and upgrades. Follows established communication methods to disseminate changes.

  • Builds and writes specialized UPH workflow scenarios in the training environment for system optimization initiatives by collaborating with business partners to ensure optimal application functionality.

Education:

  • Associate’s degree or equivalent relevant work experience

  • Epic Certification - achieves and maintains Epic Certification

Experience:

  • 2 years experience in healthcare

  • 2 years experience with Epic, support and technical experience in either computer science, information technology or medical terminology preferred

  • Epic Certification(s) in applicable applications preferred

Skills:

  • Knowledge of health care organization information systems processes

  • Strong communication – written and verbal

  • Ability to conduct research into technology issues, standards and products

  • Proven analytical and problem-solving abilities

  • Able to manage priorities, deadlines, and execute tasks

  • Proactively communicates when risks and issues arise; takes appropriate action(s)

  • Strong customer service orientation

  • Advanced critical thinking and problem-solving skills while demonstrating a high degree of objectivity, diplomacy and tact.

  • The ability to work productively in a fast paced, rapidly changing environment.

Requisition ID: 2021-91290

Street: 3620 SW 61st

Name: 9010 Administration

Name: Informatics

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Exempt

Scheduled Hours/Shift: Days

External Company Name: UnityPoint Health

External Company URL: http://www.unitypoint.org

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