Sherman Associates, Inc. Front Desk Agent @ Holiday Inn Express & Suites - Des Moines in Des Moines, Iowa

Job Descriptions:

What are you looking for in your career? At Holiday Inn Express & Suites, we can offer you positive work environment, a family feel, and an opportunity to become successful in your role leading to new opportunities. Our employees have a passion for what they do and for guest satisfaction. The best description of our workplace environment can be passionate, positive, family oriented, dedication to the guests, and loyalty to the brand.

Hourly Rate: $11.50/hr

If this sounds like your ideal work environment, please apply with us today!

ESSENTIAL FUNCTIONS

  1. Core Responsibilities
  • Ensures every guest is greeted and Welcomed on arrival

  • Registers and book guests, verifying reservation, address, email address and credit information

  • Proficient on kiosk operations to assist when necessary

  • Answers all inbound calls in a professional manner

  • Has an intimate knowledge of the hotel facilities and the local geographic area

  • Accepts payment for guests’ accounts at the time of registration and at checkout

  • Maintains a house bank and make a deposit and accurate report of receipts daily

  • Processes all Retail transactions for the guest

  • Responsible for restocking and assuring overall cleanliness of Retail

  • Issues luggage claims and check guest luggage when requested

  • Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times

  • Respectfully listen and respond to guest complaints in an efficient and professional manner

  • Completes additional duties as assigned

  1. Customer Focus
  • Works as a team player and interacts with all internal and external customers in a friendly/efficient manner

  • All guests must be treated in a manner to ensure their complete satisfaction

  • Always strive to exceed guest expectations and meet brand standards

  1. Accountability
  • Produces required volume of work by planning, organizing, and prioritizing work duties

  • Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures

  • Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures

  • Ensure compliance with federal, state and local laws regarding health and safety services

  • Attends all required department and hotel meetings

Required Experience:

  • 1-2 years of experience in a public contact position

  • Customer service experience in the hospitality industry strongly preferred

  • Basic computer knowledge and some knowledge in word, excel, outlook, and internet

  • A passion for the mission, vision, and values of Sherman Associates

  • Schedule may vary due to the specific needs of the hotel

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com.

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

Keyword: front desk, customer, customer service, reservationist, hotel, resort, manager, full time, supervisor, answer phones, technology, reservation system, professionalism, confidentiality

From: Sherman Associates