Mainstream Living Inc HCBS Assistant Team Lead in Des Moines, Iowa


Mainstream Living provides services designed to enhance opportunities, create success and fulfill dreams. The purpose of this position is to provide services and supports in community settings to persons with intellectual disabilities and brain injuries. This position is a professional position which provides assistance and support to Team Leader through a combination of direct support services to members and supervision activities to Direct Support Professional (DSP). All personnel are expected to promote a safe and welcoming, home-like environment that inspires hope and supports members with their individual goals and aspirations.


Education: High School Diploma or Equivalency/HiSet/GED

Experience: Human Service Experience is strongly preferred.

Driving: This position requires possession of valid Driver’s License, legal driving privileges and ability in the State of Iowa and qualification with Mainstream Living’s underwriter as an insurable driver.

Other Certification: n/a

Computer: Basic data entry skills required. Familiarity with WORD, Google Docs, Microsoft Excel/spreadsheets is preferred.

Post hire: Must demonstrate competencies to complete internal training, including training to pass medication.

General: All employees must work diligently to incorporate the spirit and intent of the agency mission, vision and values. This includes respectful communication to all others at all times. Employees must be able to establish a rapport and develop positive relationships with others while conducting self in line with agency Code of Ethics. Employees must also demonstrate consistent professional conduct and establish and maintain appropriate boundaries with others; take accountability for own work while demonstrating a willingness to accept responsibility and offer constructive recommendations; demonstrate dependability and flexibility when shift times or duties of the day change; apply common sense to carry out instructions furnished in written or oral form; and ensure that the best interest of the members are a top priority at all times.

The Assistant Team Leader position requires good attention to detail and superior organizational skills. Excellent communication and interpersonal skills are required, with ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to diversity. Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Have the ability to interpret a variety of instructions, furnished in written, oral, diagram, or schedule form.

The Assistant Team Leader is a leadership position. This individual must be a stable, mature, professional person capable of working in stressful situations. He/she must possess good judgment in crisis situations and demonstrate the same. The Assistant Team Leader must be flexible, and able to collaborate with the team to develop strategies and systems that resolve problems. He/she must be able to objectively examine situations and determine appropriate courses of action.

The Assistant Team Leader must both serve as a role model for members and DSP staff; and act as a role model for the company by maintaining positive and professional relationships with members, guardians, staff, case managers and other stakeholders regarding direct service and specific needs of the member.


Direct Service and Administrative Duties:

  • Assist in the implementation and monitoring of members’ service plan into daily routine by providing direct support, supervision and encouragement according to their established supports and individualized goals.

  • Ensure medical needs of members are met through monitoring medical appointments, member health needs, and monitoring safety and cleanliness of member living environments.

  • Assist in assessing member skills/needs and interests. Be an integral part of the members’ interdisciplinary team and assist in the implementation and documentation of member specific training activities.

  • Communicate effectively and professionally with stakeholders and others.

  • Assess and develop behavioral instruction for members to include conducting training activities, as needed and specified in the member’s Comprehensive Service Plan (CCSP). Assist in the implementation and monitoring of member behavioral support plans.

  • Assist with supervision of DSP staff and assume primary responsibility for the Team Leader caseload in the absence of the Team Leader.

  • Assist in training DSP staff regarding services and practices of the HCBS program, as well as training specific to each member’s needs.

  • Maintain weekly balance of direct care shifts as instructed by supervisor. Direct care assignments may fluctuate depending on open shifts and need. Direct Support duties must be fulfilled when working direct care.

  • Possess ability to manage time and schedule hours to allow for flexibility to pick up last minute shifts/doctors appointments as needed.

  • Assist in the accurate and timely review of documentation for DSP staff. This may include: reviewing progress notes of the member and following up to ensure that service provision is as defined in the individualized plan and documentation accurately reflects the services provided.

  • Perform other administrative tasks as assigned including, but not limited to: time cards, employee phone list, mileage sheets, etc.

  • Other duties as assigned.