Robert Half International Help Desk Analyst II in DES MOINES, Iowa
If you want to work as a Help Desk Analyst, consider this opportunity to join the team at Robert Half Technology! This long-term temporary employment opportunity is based in the Des Moines, Iowa area. If you have a can-do attitude and are looking to be part of a highly motivated team, you'd be great for this position! This is the perfect job for you if you want work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. If you understand how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives, you will have an edge over the competition. It is also important for you to understand Incident, Problem, Change Management and other processes. We also need the chosen candidate for this position to know how these processes work together to provide superior support and high availability of our business. If you're looking for work where you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services this Service Desk Analyst job might be for you. You will need to be comfortable with creating knowledge articles and arranging training for other Service Desk Analysts when needed. Covering alternative shifts when needed is often necessary with this Analyst job. This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This role is with a company in the Banking field.
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
This position must facilitate user account management by closing tickets in a timely manner, while upholding customer service standards
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Provide guidance to Tier 1 support and team members
Excellent verbal, written, and social communication skills
This position will be best given to a person with ITIL certification
Ability to multitask and attention to detail are critical
Working knowledge in one or more programming or scripting language
3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
Proficiency in Provide Technical Support
Adeptness in Desktop Hardware
Provide Technical Support experience desired
Demonstrated knowledge of ServiceNow
Foundational knowledge in Technical Support
General familiarity with ServiceNow ITSM
Computer Hardware experience highly desired
Expertise in Technical Support
This position will be the best fit for a candidate with a combination of superior customer service skills and technical aptitude
In this role, the candidate will be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Strong problem solving and analytical skills
This position will be the best fit for a candidate with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
Able to work independently with a minimal amount of oversight
Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.
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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Location: DES MOINES, IA
Date Posted: November 11, 2020
Employment Type: Temporary
Job Reference: 01500-0011618137
Staffing Area: Technology u0026 IT
Robert Half International
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