Storey Kenworthy Helpdesk Technician in Des Moines, Iowa
At our company all of our employees make a difference whether it's customer-facing, in our community, or within our walls. We are a family-owned and operated business that has been serving the Midwest for over 80 years. We are the trusted statewide leader, creating innovating solutions, and driving the ultimate customer experiences.
In this role as Helpdesk Technician, you’ll be responsible for providing exceptional IT/Systems technical support to all employees as well as external vendors.
Our ideal candidate is someone with a couple of years experience working in a help desk position or experience helping fix or troubleshoot hardware issues for employees. Being able to help translate IT terminology or break down complex IT issues, into words we can understand, is a must. Most importantly being friendly, able to work well with others, and provide the ultimate customer experience, is the perfect candidate for us!
This is a vital role within our family of companies where every day is an adventure and you have a huge impact on our growing company. If this position sounds like you could be the right fit, apply now!
Essential Job Duties and Responsibilities* Answers incoming calls/requests; responds to all inquiries related to hardware/software and other technical issues related to desktops and work stations in an appropriate, prompt and efficient manner so internal/external customers experience exemplary service.* Interacts with customers via written communications, in person, or over the phone.* Engages in solving the customer’s technical issues and/or answering their questions by clarifying information, researching issues, and locating/delivering findings.* Follows up on issues to ensure they have been adequately resolved.* Installs hardware and software including desktop computers, laptops, phones, printers, plotters, TVs, room devices, and all peripherals. * Troubleshoots all hardware and software issues for employees in conjunction with hardware listed above.* Maintains hardware/software inventory as well as licensing and other software and hardware assigned to users.* Monitors and maintains company internet, intranet, and email. Assists and trains users when setting up new accounts.* Performs special projects as assigned. Sits on IT steering committee advisory board. * Other duties as assigned
Associates Degree in Computer Science or related field with a minimum of 3 years’ experience or equivalent combination of education and experience; Help desk experience or experience working in Information Technology; A+, Net+, Security+ certifications preferred.
Keyword: Helpdesk Technician
From: Storey Kenworthy