Wolters Kluwer IT Infrastructure Operations Analyst in Des Moines, Iowa
Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications
The IT Operations Team is a part of Wolters Kluwer Global Business Services (GBS). GBS is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.
We are looking for IT Operations Analyst with the following technical skills
Microsoft Az-104 Certified
Knowledge of IAAS/PAAS on Windows Azure Cloud Platform
Knowledge of Azure ILB/AppGateways/Traffic Managers
Knowledge installation/migration/upgradation of Windows 2012/2016 servers
Troubleshooting issues with Windows 2012/2016 servers.
Experience on supporting application like Web apps, Websites and application hosted on IIS.
Hands on Experience on IIS administration.
Knowledge of application deployment tools and deployment processes.
Incident and change management process knowledge – ITIL is preferred
Experience with Networking tools and Network related troubleshooting
General experience with storage and backup administration
Experience with Active Directory/GPO/DHCP/DNS
ITIL experience and experience on Release and Build deployments
Experience with monitoring tools (Eg:SCOM,F5,AppDynamics,PRTG,Pagerduty)
Experience with Service Now and Jira
Hands on Experience on Microsoft Azure
Experience on Application Operations and Azure Devops skills are preferred.
Essential Duties and responsibilities:
Follow all the processes defined by the Business to ensure the expected outcomes
Application installation, management, upgrade and maintenance.
Operate, maintain, monitor and troubleshoot IT Infrastructure
Operate, maintain, monitor and troubleshoot Hosted Applications to meet Service Availability Targets.
Collaborate with Development and Quality Assurance Teams in support of Hosted Applications
Follow standard ITIL processes
Maintain technical documentation.
Relationships and engagement:
Must be able to work in a cross-functional team environment. Day-to-day work requires regular engagement and communication with many stakeholders for the handling of incidents; problems and issues; managing resolutions; change management corrective actions and lessons learned collection and dissemination of relevant information.
Job Qualifications & Experience
Preferred: Bachelor's degree in Computer Science, or a related field
Preferred Domain Expertise Certificates depending on role:
Minimum 5 years IT Experience
Minimum 3 years experience within an IT Operations Role
Minimum 2 years experience working with Cloud Computing
Other Knowledge, Skills, Abilities or Certifications:
Experience in migrating services to Public Cloud (Azure)
Soft Skills Required
Excellent analytical and problem-solving abilities
Strong client-service orientation
Sound business acumen and strategic skills
Excellent oral, written and interpersonal communication skills; including strong presentation skills.
A positive attitude and the ability to thrive in a collaborative environment.
Outstanding organizational skills
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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