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Company Overview:

Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications

Position Overview:

The IT Operations Team is a part of Wolters Kluwer Global Business Services (GBS). GBS is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.

We are looking for IT Operations Analyst with the following technical skills

• Microsoft Az-104 Certified

• Knowledge of IAAS/PAAS on Windows Azure Cloud Platform

• Knowledge of Azure ILB/AppGateways/Traffic Managers

• Knowledge installation/migration/upgradation of Windows 2012/2016 servers

• Troubleshooting issues with Windows 2012/2016 servers.

• Experience on supporting application like Web apps, Websites and application hosted on IIS.

• Hands on Experience on IIS administration.

• Knowledge of application deployment tools and deployment processes.

• Incident and change management process knowledge – ITIL is preferred

• Experience with Networking tools and Network related troubleshooting

• General experience with storage and backup administration

• Experience with Active Directory/GPO/DHCP/DNS

• ITIL experience and experience on Release and Build deployments

• Experience with monitoring tools (Eg:SCOM,F5,AppDynamics,PRTG,Pagerduty)

• Experience with Service Now and Jira

• Hands on Experience on Microsoft Azure

• Experience on Application Operations and Azure Devops skills are preferred.

Essential Duties and responsibilities:

IT Operations

Application Deployments

Follow all the processes defined by the Business to ensure the expected outcomes

Application installation, management, upgrade and maintenance.

Operate, maintain, monitor and troubleshoot IT Infrastructure

Operate, maintain, monitor and troubleshoot Hosted Applications to meet Service Availability Targets.

Collaborate with Development and Quality Assurance Teams in support of Hosted Applications

Follow standard ITIL processes

Maintain technical documentation.

Relationships and engagement:

Must be able to work in a cross-functional team environment. Day-to-day work requires regular engagement and communication with many stakeholders for the handling of incidents; problems and issues; managing resolutions; change management corrective actions and lessons learned collection and dissemination of relevant information.

Job Qualifications & Experience

Education:

Preferred: Bachelor's degree in Computer Science, or a related field

Preferred Domain Expertise Certificates depending on role:

Azure Certified

Windows Certified

Experience

Minimum 5 years IT Experience

Minimum 3 years experience within an IT Operations Role

Minimum 2 years experience working with Cloud Computing

Other Knowledge, Skills, Abilities or Certifications:

Experience in migrating services to Public Cloud (Azure)

Soft Skills Required

Excellent analytical and problem-solving abilities

Strong client-service orientation

Sound business acumen and strategic skills

Excellent oral, written and interpersonal communication skills; including strong presentation skills.

A positive attitude and the ability to thrive in a collaborative environment.

Outstanding organizational skills

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.