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Randstad LOAN SERVICING SPECIALIST in Des Moines, Iowa


job details:

  • location:Des Moines, IA

  • salary:$20 per hour

  • date posted:Monday, October 5, 2020

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:AB_3477447

  • questions:john.mcclellan@randstadusa.com515-318-6892

job description


Are you an individual looking to take a step in the right direction for your career? Do you have previous MSP experience and or payment processing experience? Are you a customer service minded professional? If you are in search for a great paying long term opportunity then look no further! Please Apply today as I am in search for two new Servicing Specialist that can step into a growing team with my main Financial/Home Mortgage client here in West Des Moines, IA! *Apply today and or send me your updated resume to or call 515-318-6892! Job Description: Work as an individual in a team based atmosphere providing back office payment processing and adjustment support. This position will require the use of phone skills and will primarily be split between inbound and outbound communications. Single call resolution is highly important. This role is much more than a contact center position and more of a professional account service and resolutions team that provides support for other departments when in need. This is a long term opportunity and is a great career move for the right person. Skills / Responsibilities : -Adaptability to multiple scenarios is a must! -Previous MSP working software experience -Ability to work within a Call volume queue 75% of the time -Can work quickly to have 1 call resolution with internal colleagues -Flexible with making outbound calls to customer to provide 1 call resolution -Has previous experience processing payments of any kind within one organization. Shifts: -Training will be 8 weeks in length and 7:30am to 4:00pm M-F -Work Shift after Training is 10:30am to 7:00pm M-F -Ideal start date will be 11/4/2020 and accepting candidates and interviews immediately! *Apply today and or send me your updated resume to or call 515-318-6892!


-May work both inbound and outbound telecommunications

-Will provide support to process all types of payments and adjustments to customer accounts

-Will be provided with 8 week paid training program

-Provides back office processing support for Home Preservation, Account Resolution and Customer Service Department


  • communication skills

  • MSP (1 year of experience is preferred)

  • Wells Fargo (1 year of experience is preferred)

  • Written Communication

  • Basic Accounts Receivable

  • Basic Software Skills

  • Verbal Communication

  • Analytical Thinking

  • Telecommunications (1 year of experience is preferred)

  • Call Center Support (1 year of experience is preferred)


  • High School


  • Years of experience: 1 year

  • Experience level:Experienced

Shift: Second

Working hours: 10:30 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.