Travelers Premium Audit Customer Service Associate (Virtual) in Des Moines, Iowa
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
The incumbent handles customer service calls and emails of a routine nature and is able to resolve most of the less complex calls, seeking guidance and direction as needed. Responsible for providing direct customer service to insureds, agents, and internal customers. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
Primary Job Duties & Responsibilities
Communicates with insureds and agents on less complex questions regarding policyholder report completion and premiums developed at audit.
Explains routine audit results and terminology on vouchers for commercial lines insurance policies.
Researches and identifies problems and disputes raised by insureds or agents by using imaged file, Workers Compensation, General Liability, and Classification manuals.
Documents insureds concerns and all subsequent action taken by the department.
Resolves issues and responds in a timely manner to questions from agents and internal/external customers.
Analyzes incoming calls/emails to determine if audit is correct, if revision is needed or if account should be referred to a resolution specialist.
Communicates with Audit Managers when information is received from insured concerning physical audit.
Assists Accounting and Marketing offices with referrals regarding audit information or procedures.
Maintain current working knowledge of basic rules, regulations and classification procedures applicable to premium determination.
Maintains a working knowledge of state regulatory auditing requirements.
Maintains a working knowledge of Commercial Line insurance and Premium Audit procedures.
High School diploma required.
One year work experience in a customer service role.
Education, Work Experience, & Knowledge
One or more years exposure to call center or insurance/premium audit work experience is preferred.
Excellent oral and written communication skills required.
Strong analytical and reasoning skills preferred.
Good Microsoft Office skills preferred.
Clearly expresses ideas, recommendations, etc. verbally and in writing preferred.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
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