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Fiserv Project Manager in Des Moines, Iowa

What does a great Project Manager do?

This position will engage you into a growing part of the Fiserv business – new client conversions. You will join the Portico Delivery team as Project Manager who is responsible for converting credit unions to Fiserv Credit Union account processing platform Portico. You will be instrumental in increasing delivery capacity and client satisfaction rates to a consistent ‘A’ grade; You will manage the Conversion Project Plan and assigned resources to ensure successful implementation of Portico and other products; Adhere process, quality and production standards or goals; Contribute to the continuous improvement and optimization of the processes process related to software delivery.

As a Project Manager you will be:

  • Managing Portico Core Conversions and major client initiatives.

  • Adhering to the governance structure for managing business initiatives and operational excellence objectives.

  • Serving as a liaison across the division and directly with clients for resources, escalations, progress reports.

  • Participating with teams across CUS or DIS with common objectives to leverage best practices, tools, cost savings or efficiency to implement ‘best for Fiserv’ processes.

  • Supporting Fiserv’s mission by providing best in class service, support, and implementation of Fiserv integrated technology and service solutions to our internal and external clients.

  • Exceeding business and financial goals and become undisputed market leaders by delivering superior client value and contributing operating effectiveness and efficiency in an environment of highly engaged associates.

In this role you can expect to:

  • Manage efficient and effective Conversion project management plans.

  • Responsible for the continuous assessment, definition, and implementation of process efficiencies to enable maximum utilization of resources and effective execution and controls.

  • Take ownership of and ensures timely resolution of escalations / exceptions.

  • Under general supervision, analyze and determine conversion requirements and provide conversion specification to programming.

  • Provide consultation to the client before, during and after conversion, including the development of new department procedures the conversion may need.

  • Interpret client’s existing systems and workflows, through and including the balancing of conversion data.

  • Maintain the tools used to ensure the efficiency and effectiveness of the conversion process (system studies, questionnaires).

  • Apply standard project management principles including the creation and maintenance of project plans and managing project tasks and resources as they apply to each implementation.

  • Use sound judgment and experience to solve moderately complex problems based on precedent, example and experience that is commiserate with that of Business Analyst.

  • Utilize system and data to resolve business issues in the most effective manner.

  • Analyze and identifies root cause; providing input to solutions that lead to success for Fiserv and the client.

  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions in accordance with stated procedure.

  • Assist management with the planning and design of improvements to business processes.

Basic Qualifications for Consideration:

  • 3 to 5 years successfully delivering core banking conversions, large complex projects that cross multiple product portfolios and third parties.

  • Experience as a Project Manager leading implementations and conversions.

  • Financial industry experience

  • Experience implementing or supporting SaaS solutions.

Preferred Qualifications for Consideration:

  • PMP preferred, but not required

  • Bachelor’s degree in any discipline or equivalent experience

  • Knowledge / Experience working with Credit Unions on Core Conversions

  • Knowledge of Portico Core System is a plus • Prior conversion experience or experience supervising operations and/or applications area within the financial industry highly desirable.

  • Ability to work collaboratively across multiple teams and work independently.

Travel required:

  • 30- 50% Travel – Could possibly travel for 1 week at the beginning of each conversion, and 1 week at the end of each conversion for the Credit Union Go Live Event. Generally, equates to about 1 week a month.

Role is performed remotely within the United States; not eligible in Colorado

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.