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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Job Description

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and technology companies around the world. One of them is Salesforce, the leading company in the Customer Relationship Management space. The Salesforce platform supports sales, consulting, client management, pricing, legal, implementations, customer support and the travel agency.

This role in the Center of Excellence for Salesforce at American Express Global Business Travel is a great opportunity be part of the development and implementation of new processes and solutions. This role is crucial in delivering quality solutions for various stakeholders on the Business Travel teams and will work very closely with the Sales Cloud Salesforce platform Product Owner and collaborate on design, development and deployment of new processes or product enhancements for successful end user product experience. The successful candidate must possess strong understanding of how business processes and technologies impact internal and external customers and be able to leverage this knowledge to support business partners and end users.

What You'll Do:

• Implement Salesforce solutions based on explicit requirements and guidelines.

• Collaborate with the Sales Cloud Product owner to identify best solutions for a requirement.

• Exhaust all venues to ensure declarative vs. coded solutions.

• Perform platform support and address product issues or defects as required.

• Recommend product enhancements and process improvements.

• Conduct testing to ensure products perform according to user requirements .and within established guidelines.

• Support teammates as necessary for coverage.

• Performs other duties as assigned.

What We're Looking For:

• Must have current Salesforce Platform App Builder Certification and Salesforce Administrator Certification.

• Proficient with Microsoft Office Suite or related software.

• Excellent organizational skills and in-depth attention to detail with proven ability to manage multiple concurrent priorities.

• Ability to work independently and manage priorities and meet deadlines with minimal oversight.

• Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and technical and non-technical business partners and the ability to adapt style to suit the audience.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication.

• Self-motivated and team-work skills required.

• Collaborative attitude with the ability to quickly adapt to changes.

Additional qualifications:

• Understanding of Agile methodologies

• JIRA

• UI/UX qualification

Location

United States - Virtual Location

The US national annual base salary range for this position is from $85,000 to $170,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)