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City of Des Moines Senior Public Safety Dispatcher in Des Moines, Iowa

Senior Public Safety Dispatcher

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Senior Public Safety Dispatcher

Salary

$27.05 - $32.37 Hourly

Location

Des Moines, IA

Job Type

Regular Full-Time

Department

Police

Job Number

9722-09-2021

Closing

10/4/2021 5:00 PM Central

Occupational Group

Civil Service

Location of Vacancy

Des Moines Police Department

Recruitment

Entrance

Selection Method

WRITTEN EXAM: meeting the minimum qualifications of the position will be invited to take a written examination which will be scheduled at a later date. Qualified applicants with a disability who need a reasonable accommodation must inform this office by the application deadline date.

  • Description

  • Benefits

  • Questions

Distinguishing Features of the Class

This is highly responsible work operating an emergency service console receiving and dispatching emergency and non-emergency service calls on an assigned shift. Work requires the prompt, efficient and accurate receiving, dispatching, and processing of emergency service calls over the 911 and related emergency systems from the general public and other authorized personnel requiring emergency actions by police and fire units. Although new or unusual problems may be referred to a superior for advice and assistance, work is ordinarily performed independently following established procedures. Supervision is received from police management with work being reviewed in the form of evaluations, audits and conferences.

Acceptable Experience and Training

  • Graduation from high school or GED. Some college or prior experience as a 911 or similar type position preferred.

  • Must successfully complete the Basic 40 Hour Telecommunicator Training required by the State of Iowa within the first year of employment.

  • Must obtain NCIC and Emergency Medical Dispatch certifications during first year of employment and maintain throughout employment as a Senior Public Safety Dispatcher.

  • CPR and AED training and CPR certification.

WRITTEN EXAM: The City of Des Moines will conduct a performance exam on those applicants that meet the Acceptable Experience and Training requirements.

Required Special Qualifications

  • Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.

  • Ability pass a background check.

Examples of Essential Work (Illustrative Only)

As a Call Taker:

  • Receives calls for police, fire, and emergency medical services via 911 and other telephone lines;

  • Determines the nature of the complaint by asking appropriate questions;

  • Inputs information into the computer aided dispatch system (CAD) to include location, incident type and description of the incident;

  • Routes non-service calls or calls for other agencies to proper local, state and federal agencies;

  • On calls for emergency medical services, properly uses the protocols for questioning the caller and providing post dispatch and pre-arrival instructions;

  • Sends and receives messages through a computer terminal connected to the IOWA/NCIC systems;

  • Performs other related duties as assigned.

As a Police Dispatcher:

  • Dispatches police units in a manner consistent with departmental policies and procedures including:

  • Receives calls for service from the CAD or field personnel;

  • Through the CAD, reviews the status of available units;

  • Selects the unit(s) to respond to service calls and dispatches them by voice radio and/or mobile data computer;

  • Enters changes in unit status into the CAD as changes occur;

  • Performs other related duties as assigned.

As a Fire Dispatcher:

  • Dispatches fire/rescue units in a manner consistent with departmental policies and procedures including:

  • Receives calls for service from the CAD or field personnel;

  • Selects the appropriate station(s) and transmits information over the fire radio;

  • Enters changes in unit status into the CAD as changes occur;

  • Performs other related duties as assigned.

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