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Cummins Inc. Service Writer in Des Moines, Iowa

Service Writer


We are looking for a talented Service Writer to join our team specializing in Service for our Distribution Business in Des Moines,IA.

In this role, you will make an impact in the following ways:

  • Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

  • Analyze customer needs, gather pertinent information, and open work orders; provide quotes, develop claims, prepare repair plans, schedule work, and provide status updates to customers on repair work

  • Create complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability

  • Work with the Service Supervisor and/or Team Lead to schedule job assignments

  • Develop positive relationships with key customers; resolve customer concerns regarding Cummins' or distributor warranties; explain charges to customers

  • Monitor key performance metrics for the workshop, including labor productivity and customer satisfaction


To be successful in this role you will need the following:

  • Technical trade school/ vocational diploma or certification or equivalent experience required.

  • Ability to acquire licensing for compliance with export controls or sanctions regulations.

  • 2 years of prior experience in a service writing role or equivalent.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Iowa-Des Moines-US, IA, Des Moines, Cummins Central Power

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Nov 30, 2020, 3:50:21 PM

Unposting Date Ongoing

Req ID: 2000038W