Telephone & Data Systems Solutions Architect - Systems in Des Moines, Iowa
OneNeck IT Solutions has an exciting opportunity for an experienced and accomplished Solutions Architect – Systems. We are open to filling this position in Des Moines / Cedar Rapids, IA; Madison, WI or Eden Prairie, MN. Until our locations safely reopen, this role will work remotely.
The Solutions Architect - Systems is the primary presales technical resource for the field sales force and is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. This includes being able to articulate technology and product positioning to both business and technical users, being able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process, and being able to establish and maintain strong relationships throughout the sales cycle.
The Solutions Architect - Systems supports the sales force in attaining their stated revenue objectives by providing presales technical assistance for infrastructure, network and transport requirements. This position provides detailed systems, applications, and storage design, engineering recommendations and advanced services for the opportunities that are identified by the field sales force.
In conjunction with the sales professional, the Solutions Architect - Systems is responsible for assisting with discovery of the customer's current environment, providing design, consulting and integration of approved hardware and connectivity into the existing customer environment as a potential solution and technical sales support for proposal development and presentations. This role also serves as the Subject Matter Expert (SME) to the sales teams for systems and storage requirements. Further, the Solutions Architect- Systems is an available resource to our customers by transferring knowledge to allow them to be better consumers.
Leads technical aspects of the sales process, supporting the sales team on-site surveys, technical discovery and qualification meetings for prospective customers and is responsible for educating prospective customers on OneNeck service offerings which include evaluations, presentations and proposals to take place on conference calls and/or site visits. Also conducts on site tour/demonstrations.
Helps to formulate, define and execute sales strategy with the account team, understanding customer business drivers and technical drivers.
Helps build and maintain relationships with prospects and existing customers.
Develops, presents, or responds to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
Prepares and delivers technical presentations that explain products or services to customers and prospective customers.
Utilizes supervisory, consulting, sales, presentation and analytical tools to create creative solutions, configurations and demos for OneNeck customers and prospective customers.
Travels to meet with prospective customers, clients or presents/attends industry trade shows. Presents in larger forums.
Designs and engineers solutions based on customer requirements. Provides a design document or diagram as necessary and present solutions to the prospect or customer.
Participates with the account team to obtain customer contract acceptance and ensures final documentation of the proposed solution is complete and delivered to the service delivery department.
Works closely with internal departments such as Network Architecture, Network Engineering, Product Management and Product Development teams and Procurement.
Plans and modifies product configurations to meet customer needs.
Post-sales support and implementation:
- Participates in post-sales activities such as customer network planning, customer training and continually updating customers on new service offerings and pricing.
Keeps informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
Maintains technical expertise by meeting with OEMs and vendors to evaluate product and service offerings.
- Develops and presents technical sales training for the account teams.
Bachelor’s degree -OR- 4+ years professional work experience.
7+ years hands-on IT experience with systems and storage architecture.
5+ years experience as a Solutions Engineer (Cloud, Virtualization, Application) or related operational engineering role; experience must include consultative selling or solution-based sales in a technical field.
2+ years experience interfacing with customers and providing technical solutions.
Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.
Ability to travel as necessary to support business needs (once conditions are safe, travel will be between 10-15%).
Strong understanding of Microsoft solutions, ex. Azure, Windows, O365, Exchange, SQL
Working knowledge of standard hypervisors (ESX, Hyper-V, AHV). Strong understanding of storage technologies including block level (SAN) and file level (NAS) systems.
Preferred vendor product knowledge and certifications with: Microsoft, Cisco, Dell EMC, VMWare or HPE
Ability to interface effectively with customers and internal departments such as engineering and operations at the technical level to deliver a solution that serves the customer’s needs.
Ability to gather relevant facts and develop and successfully pursue a business case including revenue opportunities, systems diagrams and capital requirements.
Ability to communicate directly to technical teams and provide systems and applications architecture layout based on solutions' performance needs.
Strong computer skills including Microsoft Office (Excel, Word, Power Point, Project Manager, and Visio)
Excellent communication skills (written & oral presentation).
OneNeck IT Solutions LLC, a wholly owned subsidiary of TDS Inc., offers hybrid IT solutions including cloud and hosting solutions, managed services, enterprise application management, advanced IT services, hardware and local connectivity via top-tier data centers across the country. Our team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for businesses around the country. Visit oneneck.com.
We offer competitive salary and a strong total rewards package. To learn more about this position or our company, visit oneneck.com.
Employment at #OneNeck is subject to post-offer, pre-employment drug testing.
Requisition ID: 2021-17087
External Company URL: www.tdsinc.com