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Travelers Sr Cybersecurity Email Technologist in Des Moines, Iowa

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Target Openings


Job Description Summary

The primary focus of this role will be email cybersecurity strategy, risk management, and email filtering to manage and maintain the enterprise email security program. A successful candidate will possess a combination of broad leadership and technical skills with deep expertise in email routing, administration, and filtering. Implements and maintains email security systems and processes. Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Plans at an operational level to develop and implement company strategies and detailed roadmaps related to email security.

Primary Job Duties & Responsibilities

  • Contributes to email team leadership to set direction, vision, and strategy and leads the team in technical implementation of these objectives.

  • Supports existing email security controls from a platform as well as rule/configuration perspective.

  • Drive project rollout and installation of new email security technology both on-premise and in the cloud.

  • Participates in the processes to find security vulnerabilities in Travelers computing environment, to analyze security risk, and to develop and implement plans to mitigate the security exposures found.

  • Maintains awareness of the threat landscape, emerging email security technologies, and evaluation of emerging technologies.

  • Provides advice and consultation to business areas across the enterprise on email implementation best practices and email problem resolution.

  • Provide operational support, trouble shooting and maintenance of major email security related processes, controls or products.

  • Analyze, configure, test, document and implement upgrades to email security processes, controls or products.

  • Designs, develops, and builds new Cybersecurity processes.

  • Recommends changes to email procedures and products. Makes recommendations and takes ownership of implementation with management review.

  • Recognizes, analyzes email patterns or trends, and responds to security events and escalates to management.

  • Consults with business peers to analyze, support, and resolve Cybersecurity events.

  • Understands and has input to the budget process, and shares responsibility for cost-effective expense control of assigned projects.

  • Participate in email Security and enterprise projects as assigned.

  • Evaluate purchases and/or licensed software products to identify and address security exposures.

  • Act as a security representative at design and new technology meetings.

  • Provides guidance to more junior employees.

Minimum Qualifications

  • High school diploma or equivalent required.

  • Five years of work experience within Computer Science or a related field required.

Education, Work Experience, & Knowledge

  • Bachelor’s Degree in a STEM (Science, Technology, Engineering, Math) discipline preferred.

  • Seven years of relevant experience with Cybersecurity practices, processes, and Cybersecurity event investigation/resolution preferred.

  • Broad knowledge of all IT related technologies with subject matter expertise in IT Security related technology and business exposures impacting organizational vitality preferred.

Job Specific Technical Skills & Competencies

Technical Skills:

  • Scripting experience using PowerShell, Python, RegEx, Yara.

  • Email filtering experience, Proofpoint platform preferred.

  • Knowledge of RFC standards, email records, and email headers.

  • Cloud and on-prem M365 security and exchange administration and message tracking experience.

  • Experience supporting complex security solutions, email routing and network architecture to effectively troubleshoot email delivery issues.

  • Experience supporting and implementing sender verification controls including SPF, DMARC, and DKIM.

  • Experience supporting email encryption including RMS, Azure, TLS, and secure email platforms.

  • Proficiency reading network diagrams and skilled in using Visio to develop system and network diagrams.

  • Web filtering experience, Symantec platform preferred.

  • Working knowledge of Active Directory structure and components.

Problem Solving:

  • Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or conflict with available information.

  • Knows where to obtain information needed to make the appropriate decisions.

  • Breaks a problem down to manageable pieces and implements effective, timely solutions. Is very good at identifying the problem versus the symptom.

  • Deals increasingly with problems that require involvement of others to solve.

  • Has the ability to reach sound decisions quickly.

  • Carefully evaluates alternative risks and solutions before taking action. Optimizes the use of all available resources.

Team Orientation:

  • Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results.

  • Puts success of the team is above own interest.


  • Manages functional objectives and priorities supporting multiple assigned business units.

  • Responsibilities are assigned with latitude for setting priorities and decision-making using generally accepted guidelines.

  • Results are reviewed with next-level manager for clarification according to predefined objectives.

  • Inspire a shared vision, by imagining future possibilities and enlisting others in a common vision and shared aspirations.

  • Challenge the process, by searching for opportunities for continuous improvement and innovation.

  • Enable others to act, by building trust, facilitating relationships, and developing competence among team members.

Planning and Project Management:

  • Develops operational plans and provides resource estimation for task planning.

  • Proposes plans of action that are timely, realistic, and positive.

  • Sets appropriate goals for projects and monitors progress against the plan.

  • Familiarity with various agile (Kanban, Scrum) and waterfall project management methodologies.

Environmental / Work Schedules / Other

  • On call as needed.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.