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Kforce TECHNICAL WRITER 2 in Des Moines, Iowa

Kforce has a client in search of a Technical Writer 2 in Des Moines, IA.Summary:The Enterprise Print and Service Solutions Document Support Team has an excellent opportunity for a technical writer. This position will provide support within the Document Support Team to facilitate letter and procedure documentation.This position will support business lines within the Consumer Credit Solutions Collections and Servicing organization. This position will support business units in managing their procedure and customer-facing communications updates, managing the document processing workflow and assisting with special projects. The position may include technical writing and editing of procedures for the Card Services organization.Key Tasks:

  • Maintain change request repository of procedure document updates

  • Maintain customer-facing communications repository

  • Partner with Corporate Manuals for document editing, branding and customer friendly adherence

  • Manage small projects for broad procedure updates

  • Develop procedures, job aids, reference materials

  • This candidate will partner with team members from each supported business line to provide information and consultation for procedure updates

  • 2 years of experience researching and preparing written communications; Or a BS/BA degree or higher in a Communication focused field such as English, Communications, or Journalism

Desired Qualifications:

  • Excellent verbal, written, and interpersonal communication skills

  • Strong analytical skills with high attention to detail and accuracy

  • Experience researching and compiling operational data

  • Solid troubleshooting and resolution skills

  • Experience developing documents to instruct others to complete tasks

  • Experience with development of communications to be sent to team members

  • Audit, risk or compliance experience

  • Project Management experience

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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