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FOCUS SERVICES INC Customer Retention and Sales in DUBUQUE, Iowa

Do you know someone who is currently displaced from their job?Do you know a college student suddenly and unexpectedly home from school?Let us help!We are hiring employees who need immediate employment.We have classes starting weekly!iFeel like it is going to be "another boring day at the office"? Is it Time for a change?Want to work for an AWESOME company with AWESOME staff and AWESOME benefits?Well Focus is your place!i *NEW WAGES!*12.00-12.50 BASE + BONUS!*RAISE AT 6 MTHS and TENURE RAISES AFTER!SUMMARYAs an Inbound Call Center Representative for Focus Services you will assist with customer's questions and concerns over the telephone. Our Representatives are responsible for updating customer's accounts and processing orders. Our Representatives are also responsible for generating additional sales by exploring available offers on every account.DUTIESField inbound calls Resolve customer's questions Research solutions to customer's issuesOffer customers a free account review to provide the best offerComputer navigation and data entryRetain Customers wanting to cancelINSURANCE BENEFITS and TIME OFFHealth InsuranceDental InsuranceVision InsuranceLife InsurancePaid Time OffPaid HolidaysReduced or Flexible HoursFamily Medical LeaveFINANCIAL BENEFITSExcellent base wageDaily / Weekly / Monthly Contests and PrizesScholarship OpportunitiesPerformance BonusPERKS and DISCOUNTSEmployee DiscountsEmployee Assistance ProgramCompany Social EventsOn the Job and Continuation TrainingProfessional Development/Advancement OpportunitiesVolunteer Assistance ProgramReferral ProgramsTons of food and snacksCharity eventsCasual dress code Tiered promotional opportunities based on performance Individual and Team recognitionQUALIFICATIONSMust be 18 or olderType 25+ WPMPass a Background and Drug testProficient PC and keyboarding skills with ability to multi-task through different applications/screens Good numerical and analytical skillsSkill to communicate effectively with customersWillingness to work in a fast pace work environmentWHY JOIN FOCUS?Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.People: We challenge and train, instill ownership, and discover potential.Partners: We focus on transparency, flexibility, and performance.Community: We have a responsibility to mankind and work to improve their lives.As Focus employees we believe that giving back matters, and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.Check us out at to learn more about our company history, culture, and values!Apply Directly at