Iowa Employer Customer Service Representative in DUBUQUE, Iowa

WE HAVE A BRAND NEW CLIENT!$10.50 DURING TRAINING$12.00-$12.50 AFTER TRAINING + BONUSNights and weekends now Available!JOB SUMMARYFocus Services is seeking motivated, dependable individuals to join our team as Customer Service Representatives. Our Representatives enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package. Our Customer Service Representatives are the most important part of our Focus Family! DUTIES & RESPONSIBILITIESiField inbound calls in a professional manneriRespond to and resolve customer questionsiResearch possible solutions to customer issuesiSell / Up sell products on customeris accountiRetain customers wanting to canceliDeescalate angry customersQUALIFICATIONSiProficient PC and keyboarding skills with ability to multi-task through different applications/screens iThe ability to type 25 wpmiGood numerical and analytical skillsiSkill to communicate effectively with customersiAbility to handle a high stress environmentiWillingness to work in a fast pace work environmentiAbility to be proactiveiMust pass a Background and Drug testINSURANCE BENEFITS & TIME OFFiHealth InsuranceiDental InsuranceiVision InsuranceiLife InsuranceiPaid Time OffiPaid HolidaysiReduced or Flexible HoursiFamily Medical LeaveFINANCIAL BENEFITSiExcellent base wageiDaily / Weekly / Monthly Contests and PrizesiTuition AssistanceiScholarship OpportunitiesiPerformance BonusPERKS & DISCOUNTSiEmployee DiscountsiEmployee Assistance ProgramiCompany Social EventsiOn the Job & Continuation TrainingiProfessional Development/Advancement OpportunitiesiVolunteer Assistance ProgramiReferral ProgramsiTons of food and snacksiCharity eventsiCasual dress code iTiered promotional opportunities based on performance iIndividual and Team recognitionWHY WORK FOR FOCUS? Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.